Job Title

OverviewAnimal Emergency Centre at Woolloongabba is looking for a new addition to our client care team. As a 24-hour facility, a variety of shifts are required including nights and weekends, but we''re primarily looking for someone to step into night shifts with confidence (latest finish 12:00AM/midnight).As a client care representative with AEC, you''ll be the first point of contact at the front desk of a busy veterinary clinic and for a high-volume of phone calls from concerned pet owners.ResponsibilitiesBe the first point of contact at the front desk of a busy veterinary clinic and manage a high-volume of phone calls from concerned pet owners.Provide high standard of care to our furry patients in collaboration with a dedicated team of vets, nurses and client care staff.Personal CompetenciesStrong interpersonal skills and communication skills with the ability to exhibit compassion, understanding and empathy for both animals and their ownersAble to stay calm under pressure in a fast-paced environmentAble to show initiative and forward planning when working in a wider teamOrganisation and multitasking skills when tackling a list of tasks each dayConfidence working alone and during eveningsConfidence with decision makingAbility to manage multiple competing priorities attending to bothGreencross GP Clinic clients and Animal Emergency ClientsAbout YouYou''re a confident, professional, and emotionally resilient individual who thrives in a fast-paced setting. To be successful in this role, you will have:2+ years in Veterinary reception or nursing role preferred, but confidence in the medical field also consideredStrong initiative and ability to prioritise tasks in a busy environmentExcellent communication skills both verbal and writtenA reliable, positive, and proactive attitudeA natural ability to stay calm and empathetic, even under pressureA passion for animals and delivering outstanding customer serviceBenefitsDiscounts across the Greencross network including Petbarn stores and Greencross VetsCareer growth and development opportunitiesAchieve work-life balance with a variety of shift across a 24/7 rosterAccess to novated leasing, workplace benefits program and health insurance corporate ratesAccess to Employee Assistance Program and wellness resources, available 24/7 for yourself and your familyBe part of a company with a commitment to giving back to the community through the Petbarn FoundationApply Now!Seniority levelEntry levelEmployment typePart-timeJob functionOtherIndustriesVeterinary#J-18808-Ljbffr