Job Title

Melton Country Club (MCC), part of the Essendon Football Club has a rare opportunity for an experienced customer-oriented Bistro / Functions Supervisor to work flexible parttime hours to assist with our busy bistro and functions trade.Casual or part time position at 30 hours per weekSupportive and focused teamAttractive employee benefitsAbout The RoleReporting to our Duty Manager''s and playing a key role in the team, you will work across the Club supporting all aspects of our Bistro and Functions trade.Overseeing bistro and function wait staffRostering of appropriate staff for both bistro and functionsServicing of bistro and functionsOrdering of bistro suppliesLiaising with the Functions Manager to ensure client needs are metSetting and packing down of functionsEnsure customer satisfaction through promoting excellent service; respond to customer concerns tactfully and professionally.Train new employees and provide ongoing training for all staffOversee health code compliance and sanitation standardsAbout YouWith previous experience in a similar role, you exercise effective management skills, you are an excellent communicator, and most importantly, pride yourself on your ability to provide an exceptional level of service to our patrons. Your desire to be part of a team culture and the ability to thrive in a dynamic, fastpaced environment whilst remaining calm under pressure will ensure your success in this role.What We Need From YouAvailable to work 30 hours per week with availability to include nights and weekendsThe ability to work in a fastpaced environment.The ability to stand for extended periods.Competent with Excel & MS Word softwareHave excellent communication skills.Ability to oversee and direct staff.Constantly show initiative.Strong management skills.Exceptional customer service skills.Key Selection CriteriaProven experience in hospitality supervision, ideally in a bistro, pub, or club environment, with the ability to lead, motivate and support a small team during service.Excellent customer service skills with a strong focus on delivering a positive dining experience and handling customer feedback or complaints professionally.Sound knowledge of food and beverage service operations, including food safety, stock control, and cash handling procedures.Flexibility to work across a rotating roster, including nights, weekends and public holidays, with a reliable and handson approach to service and problemsolving.Applications Must IncludeA cover letterYour curriculum vitae / resumeA document containing your responses to the Key Selection Criteria (applications will not be considered without this)#J-18808-Ljbffr