Job Title

Europcar is looking for a Customer Service Returns AgentWould you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Car Rental Returns Agent at our Victoria location to join our vehicle returns team.You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities include providing world-class customer service throughout the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience.Ideal candidates will demonstrate a passion for service and maintain a level-headed approach to daily challenges in a busy customer environment.What we can offer you:Competitive Basic SalaryStarting on 6 weeks holiday (including bank holidays), increasing with length of servicePension and a life insurance schemeEnhanced Maternity and Adoption Leave (subject to service and earning qualifications)Discounted car hire rates across our network20% discount on EE mobile phone contracts*Discounted hotel rates through the Accor Group after 12 months service*Cycle2Work*Free annual eye testsConfidential legal and support services through BUPACareer progression and development opportunities*These are part of our current non-contractual benefit offeringsKey Responsibilities:Work closely with all staff to ensure vehicles are received and returned in a timely manner.Maintain excellence in customer service and damage standards; achieve all KPIs in these areas.Complete all administration accurately according to operating procedures.Process workshop vehicles following operating procedures.Minimum Requirements:A full, valid, clean driving license with at least 4 years of driving experience.Excellent communication and face-to-face interpersonal skills.Ability to work as part of a team in a fast-paced environment.Flexibility in working hours, including availability during days, evenings, and weekends, with various shift options.Car rental/sales experience is desirable but not essential; training will be provided.If you believe you have what it takes to succeed as a Car Rental Returns Agent with Europcar, please apply today!Note: Agencies are asked not to send speculative candidates or CVs. The company will not accept terms based on unsolicited applications.About Europcar:Europcar Mobility Group is a global leader with 75 years of expertise in mobility services, operating in over 130 countries with a fleet of more than 250,000 vehicles, including electric options. We serve individuals and businesses with a wide range of rental solutions, from hourly to long-term subscriptions, under brands like Europcar, Goldcar, and Fox-Rent-A-Car.#J-18808-Ljbffr