Job Title

You''ll take an existing, functional prototype and turn it into a clear, intuitive, production-ready UX working closely with engineers who value good design, move quickly, and want your input early.If you enjoy untangling complex workflows, reducing cognitive load for users, and designing for real operational environments (not just marketing websites), this project will keep you engaged.What you''ll be working onThe business is building a web-based "mailroom" application used by organisations such as councils, healthcare providers and enterprise teams to prepare, review and submit high-volume outbound communications across postal and digital channels.You''ll own UX across key workflows including:Uploading documents and creating "packs" (mailing jobs)Reviewing extracted data, letters and addressesManaging dense configuration, presets and permissionsDesigning extraction, zone selection and validation experiencesSupporting long-running processes with clear progress statesBalancing power-user capability with approachability for everyday usersThe focus is on making something complex feel logical, calm and usable without oversimplifying what the product needs to do.What you''ll doLead UX from discovery through to delivery for a production SaaS web appDefine information architecture, navigation and terminologyMap end-to-end user journeys and task flowsDesign wireframes and highfidelity UI for complex states (draft, extracting, error, submitted)Work closely with developers to ensure designs are realistic, scalable and buildreadyCreate clear design specs covering states, validation, empty states and accessibilityHelp guide scope, MVP decisions and phased deliveryWhat you''ll needProven experience designing B2B or SaaS products (not just marketing sites)Strong UX thinking across workflows, systems and edge casesConfidence working with engineers in a highly collaborative, consultative wayAbility to simplify dense configuration and operational interfacesExperience taking products from prototype to productionClear communication skills this role succeeds on dialogue, not assumptionsNice to have (but not essential)Familiarity with Reactbased design constraints or component librariesExperience designing for longrunning or asynchronous system statesAccessibilityfirst thinking (WCAG awareness)Initial 36 month contract, with potential to extendDarling Harbour office location with hybrid working availableMidSenior UX Designer level (not suited to junior profiles)Why this will stand out on your portfolioReal users, real complexity, real constraintsA product used at scale across enterprise environmentsGenuine influence over how the system works not just how it looksA collaborative team that wants design input, not just executionIf this sounds like the kind of project where you do your best work, click Apply or get in touch for a confidential discussion.#J-18808-Ljbffr