Job Title

Customer Service & Program Support OfficerBargoonga Nganjin, North Fitzroy Library (and other locations as required)Permanent- Part-Time (21.25 hours per week) working 2 in 4 SaturdaysBand 4 $72,735.56 + super (ProRata)Why You''ll Want to Join UsSupportive, friendly team that values growth and development.Excellent employee benefits and competitive hourly rates.Work in a dynamic, collaborative environment.Benefits PackageExceptional leave entitlements 16 days personal leave, 18 weeks parental leave, plus cultural leave and compassionate leave.Health and wellbeing free EAP counselling, discounted leisure membership (40% off for staff, 25% off for managers), salarysacrifice childcare options.Professional Development leadership courses and learning workshops, Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursement.Yarra Libraries is looking for extraordinary customer service officers to deliver consistent and exceptional customer service in line with our strategic vision. Positions include regular shifts on evenings and Saturday mornings and are expected to work across all five branches and outreach locations as required.Key ResponsibilitiesPerform rostered library customerservice shifts and associated frontline tasks (circulation and collection maintenance) that support customers in a selfservice environment.Support the development and delivery of regular library services, programmes and events that meet identified needs and interests within the community, including but not limited to digital literacy, early literacy and reader development.We are a worldclass public library service, who provide an inclusive and stimulating environment to our community. We encourage lifelong habits of learning and selfexpression, nurture a love of reading, and help our library users meet their educational, informational and recreational needs. We aim to make a positive impact in the lives of our staff and community, and pride ourselves on our welcoming culture.Need More Info?For further information see the position description or contact Peter Huynh, Team Leader Information Technology & Projects at [email protected] close on Friday 20 February 2026 at 11:55pm.How to ApplyIn your application, please include your Resume and a 1page Cover Letter. In your cover letter, provide a brief overview addressing the Key Selection Criteria as outlined in the Position Description. A separate document addressing KSC is not required.Additional InformationThis position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Preemployment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.At Yarra Every Job is a Climate Job!Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.Yarra''s Commitment to DiversityYarra City Council is committed to being a childsafe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.#J-18808-Ljbffr