Job Title

Venue and Senior Venue Experience OfficersMaitland City Council is recruiting for vibrant Venue Experience and Senior Venue Experience Officers to join our Town Hall team!About UsLocated in the heart of the city, Maitland Town Hall is a fully accessible and highly sought after heritage listed venue, playing host to theatrical performances, weddings, receptions, exhibitions, corporate launches, school concerts, meetings and cocktail parties.About the RoleAs the Venue Experience Officer, you will be responsible for delivering exceptional customer service and support for events and functions at the Townhall and other Council venues. This entails ensuring appearance of event spaces are maintained to a high standard whilst supporting general administration of services to enhance the visitor experience.Our Senior Venue Experience Officers are responsible for the duties above but additionally act within a leadership role, overseeing the venue operations and team in the absence of the Team Leader Town Hall Operations. Furthermore, our Senior Venue Experience Officers will undertake administrative services in preparation for events and be the main contact for hirers and contractors during the event.These positions will provide you with variety, being able to work between front of house and back of house, where you will actively contribute to operations and provide a seamless experience for customers and guests.These are casual roles, working varied hours, dependent on bookings and will be across 7 days including nights and weekends.The Venue Experience Officer has a base salary ranging from $34.69 - $38.50 per hour and our Senior Venue Experience Officer has a base salary ranging from $38.86 - $43.14 per hour + casual loading + 12% p.a. superannuation.About YouTo be successful in these roles, you will have and demonstrate experience in the provision of client services to a diverse audience such as meet and greet, information provision and event promotions. Strong communication skills are required to engage with a diverse range of stakeholders and you will have demonstrated experience working as a productive member of a dynamic customer service team.The right candidates will be able to think on their feet, problem solve, and prioritise, with strong customer service skills and a commitment to provide excellence in service and support.Questions?If after reading the role charter you have any questions, please contact Carlie Keith, Team Leader Town Hall Operations on 02 4931 2853.To ApplyTo apply for this opportunity, please click ''Apply Now'' and submit your resume and cover letter. Please respond to the targeted question confirming whether you are applying for the Venue Experience Officer or Senior Venue Experience Officer.Applications close: Sunday 8 February 2026Diversity, Equity, and InclusivityMaitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, Identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation ([email protected])What happens next?Once applications close, we will review all candidates'' details against the role requirements and will be back in touch with you to advise the status of your application.#J-18808-Ljbffr