Job Title

Customer Service and Administration CoordinatorPosted: 19/01/2026Closing Date: 20/02/2026Job Type: Permanent - Full TimeLocation: MelbourneJob Category: Administration and OfficeJob DescriptionWe currently have an opportunity for a full-time Customer Service and Administration Coordinator to deliver exceptional customer service and ensure accurate order entry and invoicing.What we are looking for:Relationship building skillsHighly organised individual with an eye for detail and good time management.Team player with a genuine desire to learnSome of your day-to-day duties will include:Capture all inbound activity including sales enquiries, accounts enquiries and workshop enquiries and respond promptly and efficiently to maintain a high level of serviceSupport Branch Team Leaders to log service jobs and orders accurately in the system and ensure timely follow-upGenerate invoices and assist with customer portal accounts, ensuring billing accuracyCoordinate with team to complete orders and secure timely invoice payments; record changes related to purchase and service ordersMaintain customer databases including create, update, and maintain proper filing systems related to invoicing, customer communications, and complianceAddress customer inquiries and billing concerns while maintaining effective communication with internal teams and external stakeholdersProvide administrative support to the team as directedAccess Hardware is Australia''s leading supplier of commercial door hardware, locksmithing, and security solutions. With a national presence and over 350 staff across the country, we support trade, commercial, and major project customers with a complete range of products and services.We''ve recently strengthened our offering with the acquisition of API Access & Security, expanding our team and capabilities to become the largest commercial locksmith and security network in Australia.Why Access Hardware?Because the people we employ make it a great place to work! We invest in our teams, value diversity, and provide pathways for growth and development.In addition, Access Hardware will provide you with:Ongoing Training & DevelopmentAccess to Employee Assistance Program (EAP) for you and your familyA genuinely paid parental leave scheme, and even a paid day off for your birthdayIf the profile above sounds like you, apply now!The successful candidate will be required to undergo a National Police Clearance.Aboriginal and Torres Strait Islander peoples are encouraged to apply!#J-18808-Ljbffr