Job Title

Mantra Sydney Airport, 3 Ross Smith Avenue, Mascot, New South Wales, AustraliaPosted Monday 12 January 2026 at 3:00 pmMantra on Sydney Airport is conveniently located within a few minutes multimodal walk to the Sydney Domestic Terminal, only 4km from the international terminal, and a 30minute taxi ride to Sydney CBD. The property offers its guests comfortable studio rooms, with an onsite restaurant and bar serving an alldayaweni menu. When off the clock, why not explore the Southeast of Sydney with Maroubra Beach, picturesque Brighton Le Sands, and shopping mecca Westfield Eastgardens all within a short drive.PurposeAs Reservations Supervisor, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival, across Mantra & Ibis Budget Sydney Airport hotels.Think of yourself as the goto expert for room availability, rates, and the wonderful experiences our hotel offers.With your enthusiastic guidance, you will inspire the team Entwicklung to excel in their roles and consistently deliver outstanding customer service.Primary ResponsibilitiesTake the helm and guide the reservations'' daytoday operations with expertiseManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offersFacilitate the onboarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their rolesAllocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable staySafely and securely handle payment transactions, verifying billing details for accuracySuggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stayMaintain meticulous reservation records to monitor room availability and ensure smooth checkins and checkoutsAssist in resolving guest complaints or issues related to reservations, billing, or room assignmentsSkills and ExperienceExperience as a Reservation Agent, Senior Guest Service Agent or Reservations Team Leader, ready to flex your leadership skills and take the next step in your careerCustomer serviceoriented with exceptional communication skillsProficiency in using reservation and property management systems is a plusThe knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a mustTeam player with a positive attitude and willingness to go the extra mileAvailable to work a variety of shifts including weekends and public holidays as requiredALL Heartist Membership Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program Earn status & reward points on your worldwide staysLearn Your Way Support your career development with access to Accor''s industryleading training platforms, Accor Academy and TypsyBuild Your Network With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.Man Sydney Airport, 3 Ross Smith Avenue, Mascot, New South Wales, Australia#J-18808-Ljbffr