Job Title

Mantra Trilogy, 101-105 The Esplanade, Cairns, Queensland, AustraliaPosted Tuesday 18 November 2025 at 3:00 pmMantra Trilogy is located on the bustling Cairns Esplanade and a stone''s throw from the shores of the Coral Sea. The property hosts 225 rooms comprising of hotel, one, two and three bedroom apartments spread over three towers. The location boasts a tropical lifestyle where in your downtime you can explore the Great Barrier Reef, enjoy the cafs and restaurants along the esplanade, experience Cape Tribulation and enjoy local markets.PurposeAs the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.Primary ResponsibilitiesLead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needsEngage in forward planning and strategic thinking for future success to ensure profitable operation across all departmentsSet performance benchmarks and define expectations across departments to continuously enhance and uphold service standardsImplement and maintain safety protocols and security measures with guests, staff, and property in mindAddress and find solutions to operational issues and challengesProvide mentorship and guidance to empower teams in developing their own expertise and personal growthSkills and ExperienceProven experience as a Department Head or Operations ManagerProven strong financial and business acumenGenuine and effective communicator, adept at managing relationships with both internal and external stakeholdersOutstanding organisational skills with a keen ability to prioritise tasks and respond promptlyPoised and composed, even in high-pressure situationsAble to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as requiredALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide staysLearn Your Way-Support your career development with access to Accor''s industry leading training platforms, Accor Academy and TypsyBuild Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.Mantra Trilogy, 101-105 The Esplanade, Cairns, Queensland, Australia#J-18808-Ljbffr