Job Title

Shadow Play by Peppers, 308-320 City Road, Southbank, Victoria, AustraliaPosted Wednesday 14 January 2026 at 3:00 pmShadow Play by Peppers is in a class of its own. Set around the Yarra River, one kilometre from Melbourne CBD, it offers guests a range of one and two bedroom apartments with floor to ceiling windows and contemporary dcor. Guests can wine and dine at Edwin Wine Bar and Cellar, which celebrates and supports local produce within their creations. Then there is the lavish lounge and library with adjoining patio, where guests can soak in the fresh breezes and make use of the barbecue area. When not working, with its central position, you will have Melbourne''s world famous shopping, restaurants and cafs on your doorstep and popular attractions within walking distance.PurposeAs Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests'' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel''s distinguished service reputation remains intact.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidant in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesWork closely with security to keep a watchful eye on the building''s security systems, contributing to a safe and secure environment for guests and staff alikeBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeTake charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to dateDisplay proficiency in accurately handling reservations and managing guest accountsSkills and ExperienceInnovative approach to exceeding customer service expectationsSkilled at collaborating within teams, as well as working independentlyProven ability to multi task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationPrevious experience in hotel front desk operations is a valuable assetCapable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidaysALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide staysLearn Your Way-Support your career development with access to Accor''s industry leading training platforms, Accor Academy and TypsyBuild Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.Shadow Play by Peppers, 308-320 City Road, Southbank, Victoria, Australia#J-18808-Ljbffr