Job Title

Senior Product Manager, OnboardingAirwallexAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide including Brex, Rippling, Navan, Qantas, SHEIN and many more with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe, valued at US$8 billion and backed by worldleading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital.Attributes We ValueWe hire successful builders with founderlike energy who want real impact, accelerated learning, and true ownership. You bring strong rolerelated expertise and sharp thinking, and you''re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You''re humble and collaborative; turn zerotoone ideas into real products, and you "get stuff done" endtoend. You use AI to work smarter and solve problems faster. Here, you''ll tackle complex, highvisibility problems with exceptional teammates and grow your career as we build the future of global banking.About the TeamThe Product team at Airwallex is a group of passionate builders and problemsolvers who are obsessed with crafting customercentric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers'' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fastpaced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.What You''ll DoAs Senior Product Manager, Onboarding, you will own and optimize the critical first interactions that our users have with our products. You''ll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products'' value, get set up with Airwallex, while balancing KYC initiatives to minimise risk of fraudulent users and bad actors on the platform. This role is based in Singapore.ResponsibilitiesOwn the strategy for customer onboarding, mapping the ideal journey from discovery to signup to product adoption.Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow.Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey.Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers.Minimum Qualifications5 to 10 years of overall professional experience.Experience in product management, gotomarket propositions, product design, product planning and development.Experience taking products from ideation to delivery, ideally at global scale.Exceptional communication skills with the ability to convey product strategy to both technical and nontechnical audiences.Bachelor''s degree or higher with exemplary academic achievements.Preferred QualificationsSolid understanding of onboarding, UX/UI, KYC and/or risk.Experience in any of the following is a plus: hypergrowth startup environments, software engineering, financial product industry.Applicant Safety Policy: Fraud and ThirdParty RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters.Equal OpportunityAirwallex is proud to be an equal-opportunity employer. We value diversity and consider all applicants based on merit, qualifications, competence and talent. We do not regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.Job DetailsSeniority level: MidSenior levelEmployment type: FulltimeJob function: Product Management and MarketingLocation: Singapore#J-18808-Ljbffr