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IntroductionAt Gallagher Bassett, we''re there when it matters most because helping people through challenging moments is more than just our job, it''s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people''s lives. It takes empathy, precision, and a strong sense of partnershipand that''s exactly what you''ll find here. We''re a team of fast-paced fixers, empathetic experts, and outcomes drivers people who care deeply about doing the right thing and doing it well. Whether you''re managing claims, supporting clients, or improving processes, you''ll play a vital role in helping businesses and individuals move forward with confidence. Here, you''ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you''re here, you''re part of something bigger. You''re part of a team that shows up, stands together, and leads with purpose.OverviewIn the role of a Return to Work Officer you will be responsible for the delivery of personalised, empathetic services, that provides early intervention and high quality face-to-face service to workers, employers and treating health practitioners. This role is a stepping stone towards the RTWS role, and manages a portfolio comprised of both Corporate and Commercial medical expense claims.How you''ll make an impactOn a day to day basis you will:Manage a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out. Escalate claims to a Return to Work Specialist if required within agreed timeframes;Maintain knowledge of relevant legislation or changes to ensure accurate claim advice is provided to our customers;Provide effective and efficient claims administration to ensure that injured workers receive fair and accurate compensation in accordance with relevant legislation;Provide high quality customer service to internal and external stakeholders, educating and informing stakeholders on the return to work process, legislative requirements and premium impact;In liaison with internal stakeholders once the claim reaches medical entitlements, act as the key decision maker for all claims allocated;Facilitate and monitor cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;Assist employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required, ensuring technical elements of the act are explained in a language that the worker and employer can understand.About youWe are interested in hearing from people who have:Recent or previous work experience in Workers Compensation and/ or Claims Management experience is highly desirableExperience in the Allied Health or Job Placement industry is highly desirableDemonstrated knowledge of the Return to Work Act and its application is desirable, but not essentialDemonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essentialExcellent customer service, communication and interpersonal skills as well as a team player attitudeDemonstrated high levels of autonomy with a learning mindset.Experience working within a dynamic fast paced environmentCompensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you''ll get, depending on your job level these benefits may improve:4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits include:Flexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway discount offers at over 350 retailers!And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it''s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees'' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.#J-18808-Ljbffr