About Usennio International is a family-owned, proudly South Australian-owned textile manufacturer at the forefront of innovation and efficiency in the textile industry.Our unique expertise is designing bespoke netting and fabric products to exceed our customers'' expectations. As one of the first in the world to manufacture seamless netting, ennio International offers an extensive range of patented nettings and casings for the meat and poultry industries.For over 60 years, the family''s drive for world-class, innovative product development and design has been sustained by strong customer partnerships. It''s the organisation''s outstanding reputation that guarantees ennio is a leading, quality assured, value added supplier, committed to creating quality products.The RoleWe are seeking a Senior Customer Service Officer to join our team. This hands-on role goes beyond core customer service, providing operational support, logistics coordination, reporting, and quality assurance. You will manage complex customer enquiries, support the Customer Service & Business Manager, and ensure the smooth running of day-to-day customer service operations.Key ResponsibilitiesManage complex customer enquiries and escalations via phone and email, ensuring timely and professional responses.Maintain strong customer relationships and follow up proactively to resolve issues.Process orders accurately through ERP and 3PL systems, coordinating with production, warehouse, and logistics teams.Support export orders, including documentation, sample handling, and freight coordination.Prepare reports, maintain CRM and ERP data, and assist with administrative tasks for the team.Contribute to process improvement initiatives and ensure compliance with company policies, WHS, and quality standards.What We''re Looking ForMinimum 5 years'' experience in a customer service role within manufacturing, logistics or a B2B environment.High attention to detail and ability to manage multiple tasks simultaneously to competing timelines.Ability to manage multiple priorities and work autonomously when required.Strong verbal and written communication skills.Demonstrated experience handling complex or escalated customer issues or complaints with professionalism and empathy.Strong customer relationship management.Proficiency in Microsoft Office, particularly Excel.Experience using ERP or CRM systems (e.g. Sybiz, LeGrand or similar).Experience in manufacturing or a similar environment.Export customer service or logistics coordination experience.Experience working with 3PL providers and freight carriers.Exposure to quality systems, HACCP or regulated manufacturing environments.Experience preparing or reviewing export documentation and sample shipments.Why Join UsBe part of a collaborative and supportive team in a well-established family-owned business.Work in a role that blends customer service, operational coordination, and process improvement.Opportunities to develop and take on higher-level responsibilities in a growing business.To ApplyPlease submit your resume and a cover letter outlining your experience and suitability for the role.Job InsightsYour application will include the following questions:Which of the following statements best describes your right to work in Australia?What''s your expected annual base salary?How many years'' experience do you have as a customer services officer?Do you have previous experience in exports or logistics?Do you have experience in manufacturing or a similar environment?What can I earn as a Customer Service Representative#J-18808-Ljbffr
Job Title
Senior Customer Service Officer