Job Title

OverviewRetail Operations/Sales Manager, Full-Time - Fine Jewellery (Immediate or flexible start date)We''re looking for a high-performing Retail Operations Manager with strong sales DNA to join our team. You''ll oversee people, performance and operations while remaining close to high-value luxury sales. Immediate or flexible start available.Why Join Us?Leadership & Career Development Ongoing business coaching, training, and long-term growth opportunitiesNext Growth Phase Be part of a business moving into store expansion, with direct involvement in teams and systemsWork Closely with the Owners & Senior Leadership Team on strategy + executionAustralia''s Best-Reviewed Jeweller 5,300+ 5-star Google reviewsAbout SH JewellerySH Jewellery is one of Melbourne''s leading independent jewellers, specialising in premium 18kt gold and platinum diamond jewellery and Rolex watches. With over 5,300 five-star Google reviews, we are proud to be Australia''s best-reviewed jeweller, trusted by more than 20,000 couples.RequirementsYour Role:Own overall operational execution of the retail business and showroomOwn retail sales performance across the store network, with accountability for revenue, conversion and AOVRecruit, train, develop and performance-manage store managers and retail teamsBuild and enforce business processes, systems, rosters & operational standardsLead sales performance through coaching and managementWork closely with owners & senior leadership on strategy and executionPrepare the business for multi-store expansion and scalabilitySupport high-value sales & VIP clients when requiredEnsure showroom presentation, service standards & compliance are always metWhat We''re Looking For:Proven Retail Operations Leader Experience running a jewellery or premium retail businessExpansion Experience (Preferred) Exposure to opening or scaling retail stores and teamsStrong Business Acumen Commercial thinker with P&L and performance awarenessProven People Leader Experienced in hiring, training, coaching & managing teamsStrong Sales Background Demonstrated success in high-value luxury salesHighly Organised & Systems-Driven Process-focused with strong attention to detailTech-Savvy & Commercially Analytical Confident with reporting, P&L, KPIs, forecasting and performance planningConfident Decision-Maker Takes ownership and leads with accountabilityBenefitsIndustry Leaders Work with one of Australia''s most respected and best-reviewed jewellers.Training & Development Access to leadership training and development. We place emphasis on growing and developing our people.Growth & Scale Opportunity Be part of a business entering its next phase of store expansion and scalable growth.Staff Discounts Exclusive discounts on our fine jewellery and Rolex watches.Jewellery Care Access to jewellery cleaning and repairs.Create Memories Help create special, memorable moments in people''s lives that they will cherish forever.Join a company that values excellence, celebrates growth and is scaling with intent. If you''re ready to drive performance and shape the future of a growing luxury brand, we''d love to hear from you.Application QuestionsYour application will include the following questions:Have you ever helped scale or open a new store/location? If yes, explain your role.What size retail team and annual revenue have you directly managed?Please include the KPIs you were responsible for.Why do you want to work with SH Jewellery?Please describe your right to work in Australia (e.g. Australian citizen, permanent resident, visa type and work conditions).To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.#J-18808-Ljbffr