Job Title

About the RoleThe Director of Product Operations is a newly created, strategically critical role responsible for building and leading ROLLER''s Product Operations function from the ground up.This role reports directly to the CPTO and works in close partnership with Product, Engineering, and GoToMarket leaders. You''ll play a central role in evolving how our Product organisation operates as it scales significantly in both size and capability.Your mandate is to amplify the effectiveness of our Product organisation at scale. You''ll create the systems, insights, and operating rhythm that allow Product Managers to focus on highimpact product leadership rather than operational drag.Sitting at the intersection of strategy, planning, insights, delivery, and systems, you''ll help ensure the organisation is aligned on what we''re building, why it matters, and how we measure success. This work directly supports ROLLER''s longterm ambition of powering 1 billion guest experiences by 2034.This is not a processheavy role. It''s about enablement, leverage, and execution.What You''ll DoBuild and Lead Product OperationsEstablish ROLLER''s Product Operations function, including vision, scope, operating model, and success measures.Define how Product Ops supports squads, tribes, and leadership without adding bureaucracy.Own Product Planning and AlignmentDesign and drive product planning cycles that connect strategy, roadmap, delivery, and outcomes.Ensure GTM, market feedback, and customer insights are accurately incorporated into product strategy.Create clarity and alignment across the organisation on product goals, roadmap, priorities, and performance.Enable Product Strategy and DecisionMakingSupport product leaders with market, customer, and internal insights that inform strategic decisions and tradeoffs.Provide synthesis and context for forwardlooking exploration (new geographies, verticals, and opportunities).Own Product Systems and Ways of WorkingOwn and evolve product tooling and workflows (e.g. Jira, roadmapping, prioritisation, tooling governance).Ensure systems serve teams, not the other way around.Create Signal from NoiseBuild structured feedback loops across support, sales, customer success, demos, research, and internal channels.Turn fragmented input into clear, actionable insights for squads and leadership.Drive Delivery ExcellencePartner with PMs to improve prioritisation, execution, and crossteam coordination.Implement delivery rituals and practices that improve predictability while maintaining velocity.Enable Research and DataInformed ProductOwn research enablement (tooling, frameworks, standards), while execution remains with PMs and Design.Partner with data teams to ensure product teams have timely, trusted insights embedded into decisionmaking.About YouYou are a productminded operator and multiplier, not an idealist.You''ve demonstrated multiplier impact in Product Operations, Product Enablement, or similar roles, measurably improving the effectiveness, focus, or velocity of product teams.You are a handson operator or playercoach, equally comfortable rolling up your sleeves and setting direction, while coaching others to succeed.You are outcomeoriented, focused on driving meaningful results rather than activity, process, or change for its own sake.You bring strong product strategy instincts, with depth that goes well beyond tools, frameworks, or systems.You communicate clearly and constructively, influencing through trust, credibility, and results rather than bureaucracy.You''re comfortable operating in highvelocity environments where priorities shift, and you know how to create alignment without slowing teams down.You are highly analytical, able to synthesise qualitative and quantitative inputs into clear insights, direction, and tradeoffs.You balance longterm strategic thinking with decisive execution, and you''re comfortable building a function from scratch, defining workflows, implementing tools, and iterating as the organisation scales.You get to work on a categoryleading product that customers love in a fun, highgrowth industry check our Capterra and G2 reviews.4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate).Engage in our ''Vibe Tribe'' led by our team members; you can contribute to companywide initiatives directly. Regular events and social activities, fundraising & causerelated campaigns... you name it. We''re willing to make it happen!Team member Assistance Program to proactively support our team''s health and wellbeing access to coaching, education modules, weekly webinars, and more.16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.Work with a driven, fun, and switchedon team that likes to raise the bar in all we do.Individual learning & development budget plus genuine career growth opportunities as we continue to expand!What You Can ExpectInitial call with our Talent Team A first conversation to walk through your background, salary expectations, and any initial questions you have about ROLLER or the role.Interview with the Chief Product & Technology Officer (CPTO) A deeper discussion on the role, ROLLER''s product and technology direction, and your experience to date, with particular focus on your suitability for a highgrowth, scaling organisation like ROLLER.Interview with the Chief of Staff (Product) A conversation focused on how the role operates day to day, how Product Operations supports the organisation, your experience operating in scaling environments, and the opportunities to work more effectively with the GoToMarket organisation.Collaboration Session You''ll be invited to our office to present and discuss your approach to product operations and product leadership. This session focuses on how you think about solving customer problems, driving outcomes, and working crossfunctionally with Product Managers, Product and Engineering leadership. It''s a chance to share your style, what motivates you, and the impact you can have at ROLLER.Loop Interviews Meet other crossfunctional senior leaders and people you''ll work closely with. You''ll learn more about their work, ask questions, and share how you like to collaborate and operate.Offer If the fit feels right on both sides, we''ll complete reference checks and move to an offer.#J-18808-Ljbffr