About the roleWe''re a fast-growing South Australian cybersecurity and managed services consultancy, supporting businesses that rely on secure, reliable, and well-supported technology. As our client base grows, we''re looking for a Senior Helpdesk Technician who thrives on solving problems, mentoring others, and delivering exceptional client experiences.What you''ll be doingAs a Senior Helpdesk Technician, you''ll handle complex escalations, support and mentor junior technicians, and work closely with our team lead and cyber teams to ensure clients receive proactive, high-quality service.This is a handson role for someone who enjoys variety, accountability, and being genuinely valued for their expertise.Acting as a senior escalation point for Level 2 and Level 3 support issuesDelivering prompt, professional support across phone, email, remote, and onsite channelsMentoring and supporting junior helpdesk techniciansAssisting with rootcause analysis and continuous service improvementWorking closely with cyber, cloud, and project teams to support client environmentsContributing to documentation, standards, and bestpractice processesBuilding strong, trusted relationships with clientsWhat we''re looking forProven experience in a senior IT support or helpdesk roleStrong troubleshooting skills across Microsoft 365, Windows environments, networking, and endpointsExperience with MSP tools, ticketing systems, and SLAsA calm, clientfocused approach with excellent communication skillsConfidence mentoring others and leading by exampleA genuine interest in cybersecurity and modern IT environmentsRelevant certifications (Microsoft, ITIL, CompTIA, etc.) are well regardedReady to Apply?If you''re a senior technician who wants more than just closing ticketsand you care about doing IT properlywe''d love to hear from you.Unlock job insightsYour application will include the following questions:How many years'' experience do you have as an Information Technology Helpdesk Technician?Which of the following statements best describes your right to work in Australia?Do you have technical support experience?#J-18808-Ljbffr
Job Title
Senior IT Helpdesk Technician