Job Title

Motor High Care Senior Claims ConsultantAs our new Motor High Care Senior Claims Consultant, you will manage a portfolio of end-to-end motor claims for customers experiencing vulnerability and/or a traumatic claim event that present in varying levels of complexity. You will deliver an exceptional customer claim experience balanced with accurate policy interpretation and claims decisioning.ResponsibilitiesBe responsible for end-to-end management of a portfolio of complex, highvalue and sensitive motor claimsReview each referred claim for acceptance in line with ICA, PDS, prior to internal dispute resolution or Ombudsman determinationManage existing claims: support customers within policy entitlements, organise repairs & manage throughout the claims lifeIdentify & raise potential risks or compliance issues to ManagementSeek additional information to validate events by reviewing, verifying, and issuing documentation to customerAccurately underwrite claims and make determinations on coverReview duty of care application by customer and apply reasonable care assessment as a key part of decision makingLiaise with internal and external stakeholders across underwriting, assessing, suppliers, complaint and hire car teams to coordinate claim finalisationIdentify vulnerability experience by the customer and ensure support services offeredBe proactive in supporting your team whilst also working independentlyTake ownership of learning, be open to feedback, solutionfocused and enjoy new challengesQualifications & ExperienceMotor Claims experience essentialExcellent customer service experience essentialExperience in insurance with demonstrated knowledge and application of technical claim management desirableExceptional communication and conflict resolution skills required with the ability to develop strong relationships with stakeholdersHigh level of emotional intelligence, ability to drive for results, focus on outcomes and welldeveloped negotiation skillsStrong understanding of GICOP requirementsBenefits & PerksLocation Kawana office, sunny coast, five minutes from the beachHigh performance rewards: bonuses and other perksFlexible leave: volunteer days, paid "ME" day, paid parental leave, opportunity to purchase additional leaveProfessional development opportunitiesCommunity giving through A&G Difference programWellbeing support: healthy mind & body hub, mentalhealth support, fitness discountsCelebration of successes: onsite events, family fun days, annual celebrationsDiscounts on insurance products, retail and hospitality partners across AustraliaAbout UsAuto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers through our multi awardwinning brand Budget Direct and partnerships with ING, Qantas and Virgin Money. We protect customers'' valued possessions on the road, at home and on holiday with a range of products and roadside assistance. Our culture of "high performance with high integrity" underpins our values and the way we interact with our customers, the community and each other.Inclusion & DiversityAuto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.Note to Recruitment AgenciesWe politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & G is not responsible for any fees related to unsolicited resumes.Job DetailsSeniority: MidSenior level | Employment Type: Fulltime | Job Function: Finance and Sales | Industry: Insurance#J-18808-Ljbffr