Provide administration support across the Infrastructure Maintenance teamABOUT THE ROLEWe are seeking a motivated and customer-focused Operational Support Officer to join our Infrastructure Maintenance team. Reporting to the Team Leader Operational Support, this role provides frontline customer service and high-quality administrative support to ensure services are delivered efficiently.Key responsibilities include;Manage and respond to internal and external enquiries via phone, email, and customer request systemsAssess, triage, and allocate customer requests to appropriate teamsProviding technical support to staff in regards to technology including mobile phones and tabletsAssist with purchase orders and invoice processing in line with Procurement PolicyThis role is based at our Wonthaggi Depot and standard hours are 8:00am to 4:30pm.A BIT ABOUT YOUYou are a proactive team player with strong customer service skills and a positive, can-do attitude. You are organised, adaptable, and comfortable working with systems and technology while supporting a diverse range of stakeholders.You will have strong written and verbal communication skills, you will hold a Certificate III in Office Administration or have relevant administration experience and the ability to work effectively in a team environment.HOW TO APPLYFor more details on this position, you can download the Position Description by clicking ''Apply'' or contact Kara Wilson, Team Leader Operational Support on 0466 858 069.To apply, please attach a resume and a cover letter outlining your interest and suitability to this role.Applications close: Midnight, Wednesday 4 February 2026.WHY BASS COAST SHIRE COUNCILFrom surfing and cycling to fine dining and everything in between, Bass Coast offers the perfect blend of rural, residential, and holiday living - set against breathtaking backdrops of beaches, bushland, and rolling hills. Less than two hours from Melbourne by car, Bass Coast Shire is one of Victoria''s fastest-growing regions, providing an ideal escape from the hustle and bustle of city life. Whether you''re seeking a sea change or looking for a flexible work environment, Bass Coast Shire Council could offer the perfect employment opportunity to help you achieve your ideal work-life balance.Bass Coast Shire Council is recognised as a leader in local government, having designed and implemented cutting-edge workplace policies that rank among the most progressive in the state. We''ve spearheaded discussions around gender equality and continue to champion initiatives that foster an inclusive and supportive workplace culture. Additionally, we have committed to doing our part in the global fight against climate change, collaborating with both the community and our employees to drive meaningful action.Bass Coast Shire Council consistently exceeds service excellence goals and is now integrating new technologies and systems to enhance our already high standards of service delivery. We are a Council that thrives on innovation, making this an exciting time to join us and play a pivotal role in shaping the future of our workforceReasons why we love working at Bass Coast Shire Council:At Bass Coast Council, we celebrate diversity and have made it a top priority for all staff to feel safe and welcome regardless of race, religion, gender, disability, age or sexual orientation. We value inclusivity and a positive workplace culture.We encourage open discussions with People Leaders and the People & Culture team to talk about any individual modifications or adjustments that may be required, enabling your on-going success in the role. Reach out to [email protected] for confidential support to ensure an equitable, barrier-free application process.Regular and proactive discussions on performance development, focusing on shared expectations, training opportunities, and career advancement. What can we do to help you achieve?Opportunities to experience other roles in the business with our ''Expression of Interest'' processOptions to purchase additional annual leave in advance of any extended trips or planned time off.Child Safety CommitmentWe support and respect all children, as well as our staff, contractors, and volunteers. Our organisation is committed to preventing child abuse by identifying risks early and intervening to address these risks.#J-18808-Ljbffr
Job Title
Operational Support Officer