Job Title

Join to apply for the Senior Network Engineer role at Bendigo AdvertiserOverviewWe are seeking an experienced Senior IP Telephony Engineer to design, implement, maintain, and troubleshoot modern unified communications and telephony platforms across on-premises and cloud environments. This role requires deep expertise in Zoom Phone / Zoom Contact Center, Cisco Voice Gateways, and SIP-based VoIP solutions, along with strong skills in MDM administration (JAMF, Microsoft Intune) for endpoint security and compliance.ResponsibilitiesUnified Communications & Telephony DesignArchitect and deploy VoIP and Unified Communication solutions, including Zoom Phone / Zoom Contact Center, Cisco On-Prem IP PBX and SBC PlatformsDesign and optimize: Call flows, auto-attendants, hunt groups, queues, voicemail, IVR, and contact center routingCollaborate with network teams to ensure proper QoS configuration, bandwidth planning, end-to-end voice quality assuranceOperations, Support & TroubleshootingAct as the primary escalation point for complex telephony and UC incidentsMonitor and maintain SIP trunks, SBCs, and carrier interconnects; Zoom voice workloads (devices, policies, dial plans); Cisco IP PBX instances and voice gateways; Yealink IP PhonesPerform advanced troubleshooting using SIP traces, logs, and monitoring toolsExecute MACD (Moves, Adds, Changes, Deletes) for users, numbers, call flows, and devicesCustomer Engagement & DeliveryWork directly with customers and internal stakeholders to gather requirements and translate them into technical designs and implementation plansRecommend best practices for Zoom and overall UC strategyCoordinate with carriers and vendors for provisioning, number porting, incident resolutionDocumentation & GovernanceCreate and maintain High-Level Designs (HLDs) and Low-Level Configurations (LLDs); Operational runbooksMaintain accurate inventory of telephony devices, numbers, licenses, servicesMDM & Endpoint ManagementAdminister JAMF for macOS device management and security complianceManage Microsoft Intune for Windows, macOS, iOS, and Android devicesDeploy software and patches across enterprise endpoints; troubleshoot Windows group policy, macOS policies, and security patches; ensure compliance and vulnerability remediation across global endpointsRequired Skills & KeywordsZoom Phone / Zoom Contact CenterCisco IP Telephony, SIP, SBC, VoIPJAMF, MDM, Microsoft IntuneQoS, UC Strategy, Endpoint SecuritySeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesNewspaper PublishingReferrals increase your chances of interviewing at Bendigo Advertiser by 2xGet notified about new Senior Network Engineer jobs in Bar Beach, New South Wales, Australia.#J-18808-Ljbffr