Job Title

Base pay rangeA$180,000.00/yr - A$183,000.00/yrA fastscaling SaaS platform is looking for a senior operator who can bring calm to the chaos, own production incidents endtoend, and build the support foundations properly as the platform grows internationally. Startup pace, real customers, real stakes.What you''ll actually do (aka your daily quests)Incident owner & escalation lead run production incidents from first alert to resolution and postincident learningDeep technical investigations logs, traces, metrics, and data... then turn that into clear root cause + actionsMake the platform easier to operate upgrade monitoring/alerting so signal beats noiseBuild the playbooks runbooks, troubleshooting guides, service maps, escalation routesBridge Support and Engineering translate customer symptoms into engineering tasks that actually get solvedDrive permanent fixes partner with engineers to reduce repeat incidents and operational dragHelp shape global support rhythm build toward scalable coverage as international usage rampsWho this is forYou''re a selfstarter who can operate in ambiguity and still create structure.You''re calm under pressure and sharp with prioritisation.You''ve got 6+ years in senior productionfacing work, think Level 3 support / production support / platform ops / production engineering.You''ve worked deeply with AWS, ideally serverless (Lambda, DynamoDB, API Gateway, CloudWatch, S3, Redis/ValKey, OpenSearch).You can troubleshoot across mobile ecosystems enough to connect dots (iOS/Android backend "why only this cohort?").You can communicate clearly during incidents, with crisp updates and clean outcomes.Super cool to have (not required, but we''ll grin)Experience in complianceaware environmentsWhy it''s worth your timeHigh impact, you''ll shape the operating modelReal technical depth (not "support theatre")Runway into reliability/SREstyle work over timeStock options, because building stability should come with upsideApply now This is a rare role.Seniority levelMidSenior levelEmployment typeFulltimeJob functionInformation TechnologyIndustriesTechnology, Information and Mediap>Location: Sydney, New South Wales, Australia#J-18808-Ljbffr