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Salary Packaging : Package up to $15,900 of your pre-tax income and boost your take-home payMeals & Accommodation : Package up to $2,650 for dining and holidays expensesExtra Leave : Enjoy an additional 5 days of individual leave each yearMaxxia Rewards : Enjoy a huge range of discounts through our salary packaging partnerFitness Passport : Discounted access to gym and aquatic centresHealth Insurance : Exclusive HCF discountsCareer Growth : Genuine opportunities for growth and career developmentEAP Support : Free, confidential counselling and wellbeing supportAbout Us...At Breakthru, we''re all about people their goals, their potential, and their future. As a trusted leader in disability, mental health, and employment services, we empower individuals to thrive through personalised, strengthsbased support. From daily living to education, employment, and community connection, we''re here to back every breakthrough moment.As part of the Royal Rehab Group, you''ll be backed by one of Australia''s most respected notforprofits, with over 125 years of experience delivering lifechanging disability and rehabilitations services. This means you''ll have the stability, resources, and support to grow your career and make a real impact in people''s lives.At Breakthru, you won''t be stuck behind a desk you''ll be out in the community, working sidebyside with clients where it matters most. Whether it''s in homes, workplaces, or local neighbourhoods, you''ll build real connections and help people achieve their goals in realworld settings. Join a valuesdriven team that supports your growth, offers meaningful work, and empowers you to make a real difference every day.We offer a vibrant, inclusive culture the values your expertise.About the role...As an Engagement Officer, you will be the first point of contact for new and potential customers wishing to access Breakthru services. You will provide advice regarding service options and work closely with customers and their families to understand their requirements, expectations, and aspirations. The key focus of this role is to secure customer engagement and lead the development of service agreements to ensure a streamlined onboarding process.The role is a fulltime fixedterm contract.This includes :Managing new enquiries via phone, email and online systems / applicationsActively responding to new customer enquiriesProcessing relevant referrals and NDIS Request for ServiceLiaising with operational teams regarding service capacity and availabilityAwareness of Breakthru and legislative policies and proceduresParticipate in promotional campaigns to increase customer acquisition and promote Breakthru''s service offeringsThorough and timely recording of customer interactionsAbout you...You are passionate, driven to succeed and thrive on customer service, building relationships both internally and externally. Your ability to manage multiple priorities while continuing to provide strong customer service, will be the key to your success in this role. With highly developed interpersonal skills and the ability to maintain strong relationships, your commitment to customers and their families will support the continued customer acquisition and growth of the business.To succeed in this role you must have :Strong foundational knowledge of NDIS & funding flexibilityExcellent customer service skillsAbility to advocate on behalf of our customersProactive approach to achieving targetsStrong administrative requirements & process driven roleEssential Criteria :Criminal record check (essential or willing to obtain)Working with children''s check (essential or willing to obtain)NDIS Workers screening clearance (essential or willing to obtain)Your Royal Rewards...Salary Packaging : Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)Benefits : Fitness Passport & HCF Private Health Insurance discountsMaxxia Rewards : Enjoy a huge range of discounts through our salary packaging partnerCareer growth : Genuine career opportunitiesQLeave : Access to portable long service leave for eligible candidatesWork life balance : Flexible work arrangementsSalary : Competitive remunerationLeadership : Supportive and experienced leadership teamCulture : Friendly and closeknit team environmentWe know diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds.If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive.What''s next...If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us!Please note, only applicants that address this essential criteria will be considered.Visit our Breakthru careers page for more information :www.Royalrehabgroup.com.au / careers /The successful applicant will be required to provide and undergo preemployment checks including but not limited to a current criminal record check, working with children check, employment history, driver''s licence and referee checks. Vaccination against infectious diseases is strongly encouraged.#J-18808-Ljbffr