About UsAt Breakthru, we''re all about people - their goals, their potential, and their future. As a trusted leader in disability, mental health, and employment services, we empower individuals to thrive through personalised, strengths-based support. From daily living to education, employment, and community connection, we''re here to back every breakthrough moment.As part of the Royal Rehab Group, you''ll be backed by one of Australia''s most respected not-for-profits, with over 125 years of experience delivering life-changing disability and rehabilitations services. This means you''ll have the stability, resources, and support to grow your career and make a real impact in people''s lives.At Breakthru, you won''t be stuck behind a desk you''ll be out in the community, working side-by-side with clients where it matters most. Whether it''s in homes, workplaces, or local neighbourhoods, you''ll build real connections and help people achieve their goals in real-world settings. Join a values-driven team that supports your growth, offers meaningful work, and empowers you to make a real difference every day.We offer a vibrant, inclusive culture the values your expertise.About The Role...The RoleThe Customer Service Officer is responsible for delivering a high standard of customer service by managing and directing general telephone enquiries, responding to online enquiries, and engaging with existing customers regarding their current services. The role also supports the promotion of Breakthru''s services and opportunities.Operating a telephone online system and handling incoming calls - both internal and external to the organisation.Recording and distributing incoming messages and address stakeholder and customer enquiries.Maintains accurate, relevant and factual notes and other documentation using Breakthru systems, procedures, guidelines and within relevant timeframesProviding clients with product knowledge and actively promote all organisation''s services.Escalating all client complaints in a timely mannerLiaise with operational teams regarding service capacity and availabilityProcessing of relevant referrals and NDIS Request for ServiceAbout YouWe''re looking for a passionate and organised individual with a strong customer service focus. In this role, you''ll use your excellent communication and interpersonal skills to engage with customers, identify their needs, and provide solutions that make a difference.A friendly and professional approach when greeting clients.Proficient computer skills and the ability to manage multiple tasks in a fast-paced environment.A team-oriented mindset and the ability to work collaboratively.Experience in marketing products and services to customers.Problem-solving and negotiation skills, ensuring priorities are met under high workloads.Essential CriteriaStrong knowledge of NDIS & funding flexibilitySales background & commitment to excellent customer serviceKnowledge of relevant local service providers (desirable)Ability to advocate on behalf of our customersProactive approach to achieving targetsStrong administrative requirements & process driven roleCriminal record check (essential or willing to obtain)Working with children''s check (essential or willing to obtain)NDIS Workers screening clearance (essential or willing to obtain)Your Royal RewardsSalary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)Benefits: Fitness Passport & HCF Private Health Insurance discountsMaxxia Rewards: Enjoy a huge range of discounts through our salary packaging partnerCareer growth: Genuine career opportunitiesQLeave: Access to portable long service leave for eligible candidatesWork life balance: Flexible work arrangementsSalary: Competitive remunerationLeadership: Supportive and experienced leadership teamCulture: Friendly and close-knit team environmentWe know diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds.If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive.What''s NextIf this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us!Please note, only applicants that address this essential criteria will be considered.Visit Our Breakthru Careers Page For More Informationwww.Royalrehabgroup.com.au/careers/The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history, driver''s license and referee checks. Vaccination against infectious diseases is strongly encouraged.#J-18808-Ljbffr
Job Title
Customer Service Officer