Brighte Sydney, New South Wales, AustraliaDispute Resolutions Officer4 days agoAbout BrighteOur mission is to make consumer energy resources (CER) affordable and accessible for everyone. Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment. Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 and won the Sustainability Crusader award at B&T''s 2023 Women Leading Tech Awards. As a business in 2025, we have been named a AFR Sustainability Leader within the Banking and Finance category and won the inaugural Sustainability Award at the Affies in 2024!About The RoleJoin Brighte as a key player in delivering exceptional customer experiences! In this role, you''ll manage our complaints handling process and champion customer advocacy, ensuring fair and efficient resolutions that meet ASIC RG 271 and AFCA standards. You''ll work closely with the Team Leader to improve processes, leverage technology, drive continuous improvement, and provide coaching and operational excellence to Customer Relations Officers. This is your chance to be a trusted advisor across the business, strengthening our risk culture while supporting strategic projects and daytoday operations.What You''ll DoLead with empathy: Investigate complaints from all channels and turn challenges into positive outcomes.Deliver solutions: Resolve issues endtoend in line with Brighte''s policies and regulatory obligations, ensuring fairness and transparency.Keep us on track: Manage turnaround times, track trends, and report insights to leadership for continuous improvement.Collaborate for impact: Work closely with Legal, Risk, and Compliance to safeguard our customers and our business.Drive innovation: Identify techdriven solutions to make complaint handling smarter and more efficient.Champion governance: Ensure oversight of customer concerns across key product and business forums.Support our people: Provide guidance and superior support to Brighte staff, helping everyone deliver the best customer experience.What You''ll BringExperience working in financial services and/or a call centre environment.Ability to bring people on board and manage stakeholders with confidence and clarity, influencing through impact.Calm under pressure, thinking critically and delivering results when situations aren''t black and white.Strong written and verbal communication skills, building trust through interpersonal relationships.Customerfirst mindset, putting the customer at the centre of every decision.Drive to deliver superior service and outcomes for customers and shareholders.Highenergy performer who thrives in fastpaced environments, tight deadlines and making things happen.Detailoriented and relentless followup to ensure effective closure.Skilled at assessing operational and financial impacts and identifying smart risk mitigation strategies.Collaborative influencer capable of managing multiple stakeholders and driving business recommendations.Understanding of regulatory requirements for IDR (RG271) and EDR procedures.Knowledge of the Australian Securities and Investments Commission Act (2001), Competition and Consumer Act.Recognised ability in AFCA powers and processes is highly regarded.What''s in it for you?Flexible working arrangements: hybrid model with office days Monday to Thursday and remote Friday.Free lunch: Monday Mingle with a variety of dishes.Social activities: weekly Thursday event with drinks, snacks and table tennis.Employee Share Option Plan participation.Wellstocked pantry with snacks and beverages, including a wine and beer tap.Endoftrip facilities with shower, towel service and hair dryers.Anniversary leave: extra day to celebrate work anniversaries.Diversity and InclusionAt Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment. Named LinkedIn''s #10 Top Australian StartUp (2021), we recognise the importance of diverse investors and partners supporting our mission. If you want to join this missiondriven, inclusive, and highly collaborative team, apply and upload your resume. All applicants will receive a response. As part of our process, we require all candidates to undertake references and background checks, which include a police check, antimoney laundering and bankruptcy checks.#J-18808-Ljbffr
Job Title
Dispute Resolutions Officer