Job Title

OverviewCustomer Service & Program Support OfficerBargoonga Nganjin, North Fitzroy Library (and other locations as required)Permanent - Part-Time (21.25 hours per week) - working 2 in 4 SaturdaysBand 4 - $72,735.56 + super (Pro-Rata)BenefitsSupportive, friendly team that values growth and development.Excellent employee benefits and competitive hourly ratesWork in a dynamic, collaborative environmentLocation NotesNorth Fitzroy, VictoriaWhy You''ll Want to Join UsSupportive, friendly team that values growth and development.Excellent employee benefits and competitive hourly ratesWork in a dynamic, collaborative environmentBenefits PackageExceptional leave entitlements 16 days personal leave, 18 weeks parental leave, plus cultural leave and compassionate leaveHealth and wellbeing free EAP counselling, discounted leisure membership (40% off for staff and 25% off for managers), salary sacrifice childcare optionsProfessional Development leadership courses and learning workshops, Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursementPosition DetailsYarra Libraries is looking for extraordinary customer service officers to deliver consistent and exceptional customer service in line with our strategic vision. Positions include regular shifts on evenings and Saturday mornings and are expected to work across all five branches and outreach locations as required.Key ResponsibilitiesPerform rostered library customer service shifts and frontline tasks (circulation and collection maintenance) that support customers in a self-service environmentSupport the development and delivery of regular library services, programs and events that meet identified needs and interests within the community, including digital literacy, early literacy and reader developmentWe are a world-class public library service with an inclusive and stimulating environment. We encourage lifelong learning, nurture a love of reading, and help our library users meet their educational, informational and recreational needs. We aim to make a positive impact in the lives of our staff and community and pride ourselves on our welcoming culture.Need More Info?For further information see the position description or contact Peter Huynh, Team Leader Information Technology & Projects, at [email protected] DetailsApplications close on Friday 20 February 2026 at 11:55pm.How To Apply: In your application, please include your resume and a 1-page cover letter addressing the Key Selection Criteria as outlined in the Position Description.Additional InformationThis position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used to prevent any applicant from applying; applications will be considered on their merits.Commitment StatementsAt Yarra, every job is a climate job. We are committed to climate action and to fostering a diverse and inclusive workforce that reflects our community.#J-18808-Ljbffr