Lead operational excellence at Citation Certification, ensuring compliance, efficiency & exceptional client service while guiding a passionate team.Shape the future of certification operations and lead with impactDrive quality, compliance, and operational excellence every dayLead a committed team in a fast-paced, accreditation-focused environmentWe have each other''s backs. We''re aligned, communicative, high-performing and proud to work together.Our Purpose, Vision, Mission and Values are foundational to everything we do. When you join our team, you''ll experience a workplace that values you as an individual and actively engages to bring you ''into the fold'', contribute to your career growth and set you up for success, in work and life. We don''t do micro-management we hire grown-ups who are trusted to get stuff done.When you join Citation Group, you''ll experience what it''s like working for an Employer of Choice we''ve been named 9 years running. We''re big on flexible working and it''s benefits because we want you to experience work/life harmony. Our office locations are contemporary and created for collaboration, creativity and customer-caring.We believe you are our ultimate brand ambassador and we love to reward employees for their contribution; even a trip to Bali just sayin''! We offer all the Leaves; access up to 12 weeks of paid parental leave, volunteer day leave and no one likes working on their birthday get an extra day off!We''re in a big growth phase so if you''re ready to thrive in an environment that thinks big & bold, celebrates wins and delivers on promises come join us!Who is Citation Group?At Citation Group we bring together real-world HR, Safety, Legal and Certification expertise along with adaptable workforce management and payroll technology helping businesses run with confidence every day.Our team is excited to be growing fast, dreaming big, and doing good things for businesses across Australia, New Zealand, Canada and the UK. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.Want to know more about us visit our website www.citationgroup.com.auWhat you will be responsible for?Citation Certification (part of Citation Group) is looking for an experienced Operations Manager to lead the day-to-day operational delivery of our certification services. This pivotal role ensures our operations meet accreditation requirements, run efficiently, and deliver an exceptional experience for our clients.You will play a key role in optimising systems, managing operational teams, and ensuring compliance, quality, and timeliness across all certification activities.Operational ManagementLead the end-to-end delivery of certification operations, including the planning, scheduling, and coordination of audits, assessments, and certification activities to ensure timely, efficient, and consistent outcomes.Continuously review and improve operational workflows, systems, and controls to maximise efficiency, minimise risk, and support scalable service delivery.Compliance & Quality AssuranceEnsure ongoing compliance with ISO/IEC 17021, ISO/IEC 17065, and other relevant accreditation standards, maintaining audit readiness and confidence in certification integrity.Oversee internal audits, management reviews, and corrective actions, ensuring accurate documentation and adherence to internal policies and accreditation requirements.Lead, coach, and develop operational teams, setting clear expectations and performance standards while building capability through training and ongoing support.Foster a high-performing, customer-focused culture that values accountability, quality, and continuous improvement.Client Service & Relationship ManagementOversee client-facing operational communications to ensure a professional, transparent, and positive certification experience.Manage and resolve operational issues effectively, balancing client needs with compliance obligations and escalating complex matters as required.Manage operational resourcing, capacity planning, and budgets to ensure efficient utilisation and alignment with business objectives.Identify and implement cost efficiencies and productivity improvements without compromising compliance or service quality.Analyse operational and performance data to identify trends, risks, and opportunities for improvement across systems and processes.Prepare clear, insightful reports on KPIs, operational performance, and compliance for senior management and lead improvement initiatives.A bit about youStrong knowledge of certification and accreditation standards, including ISO/IEC 17021 and ISO/IEC 17065.Minimum 5 years'' experience in operations management, ideally within a certification, compliance, or regulated environment.Proven leadership and team management experience, with the ability to coach, develop, and inspire high-performing teams.Excellent organisational and time management skills, with a keen eye for detail and commitment to quality.Strong analytical and problem-solving abilities, with a focus on process improvement and operational efficiency.Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients, stakeholders, and team members.Bachelor''s degree in Business, Quality Management, or a related field (or equivalent experience).Familiarity with accreditation body requirements, audit processes, and operational software/CRM systems.Next steps?Hit the Apply button with your updated CV.Applicants from recruitment agencies will not be considered. Applicants must have valid working rights for Australia on an unrestricted basis.#J-18808-Ljbffr
Job Title
Operations Manager