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3 weeks ago Be among the first 25 applicantsWe''re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we''re at a pivotal point on our journey to realise that aspiration.As a company, we''re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.Why will you love this opportunity as an Education Consultant at Civica?In this pivotal role, you will be instrumental in providing training, support, and professional services for Civica''s School Management System, including the execution of integration services. You will serve as a go-to expert in school administration and integration practices, assisting in tackling complex (Level 3+) support challenges alongside our support, warranty, and consulting teams.By relaying valuable customer insights to project managers and product leaders, you will play an essential role in influencing product enhancements and fostering wider adoption. Collaborating closely with diverse teams across Civica, you''ll help drive business objectives while ensuring the delivery of top-notch servicestrengthening customer relationships and inspiring referrals.RequirementsWhat you will do to be successful in this roleFulfil the function of a subject matter expert with relevant Timetable software and process experience to provide advice to schools to ensure customer outcomes are metExperience implementing integrations to third party softwareA high level of accountability in the delivery of Professional Services.Ability to foster and promote an ethic of quality and improvement consistent with a professional consulting role.Training of software solutions to customersAbility to deliver in line with agreed project plans.Strong people engagement with ability to work with customers at all levels.A high level of customer service skills with the ability to build relationships with key customers and stakeholdersAbility to communicate confidently and effectively.Outstanding time management, prioritisation, multi-tasking and organisation skills.Highly motivated with a commitment to self-improvement and customer satisfaction.Independent self-starter who works well as part of a team.A high level of written and verbal communicationFlexibility to travel interstate and overseas as required.Apply, if you have:Previous experience in a consulting roleExperience using Edval or Timetabling Solutions to set-up and manage school timetablesProficiency in SQL scripting and familiarity with tools such as GitHub, ADO, and AzureDemonstrated ability to meet project objectives as per agreed timelinesExcellent interpersonal skills, with a knack for engaging with customers at all levelsExceptional customer service skills, enabling you to foster strong relationships with key customers and stakeholdersEffective and confident communicatorExceptional time management, prioritization, multitasking, and organizational abilitiesDriven and enthusiastic, committed to self-development and ensuring customer satisfactionA proactive self-starter who thrives both independently and as part of a teamBenefitsWhy you''ll love working with us.We know that when our people are happy, they will work better and have greater work satisfaction. Here''s what you can expect:We''re all different - and we love this about us.We provide an inclusive,safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.Flexible Work - Flexible work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsultingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Civica by 2xGet notified about new Educational Consultant jobs in Australia.Remote Education Consultant Teachers Wanted (Adelaide)Adelaide, South Australia, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoFreelance Peer Reviewer - Curriculum DevelopmentWe''re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr