Job Title

About the roleAs a HVAC Customer Service Representative for Climat Air Conditioning & Solar, you will be the first point of contact for customers, providing exceptional service and support. In this fulltime position based in Regency Park, SA, you will play a crucial role in maintaining strong relationships with our clients and ensuring their HVAC systems continue to operate efficiently.What you''ll be doingResponding to incoming inquiries and service requests from customers in a professional and timely mannerProviding technical advice and product information to help customers understand their HVAC systemsScheduling maintenance and repair appointments, and coordinating with the service teamDocumenting customer interactions and maintaining detailed recordsIdentifying opportunities to upsell or crosssell additional HVAC services and productsLiaising with other departments to ensure a seamless customer experienceProviding excellent customer service and support to build strong, lasting relationshipsWhat we''re looking for2-3 years of experience in a customer service or HVACrelated roleStrong communication and interpersonal skills, with the ability to effectively interact with customersBasic technical knowledge of HVAC systems and the ability to troubleshoot and provide solutionsExcellent problemsolving and decisionmaking skillsA commitment to providing outstanding customer serviceWhat we offerAt Climat Air Conditioning & Solar, we are dedicated to creating a positive and supportive work environment. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits to support your wellbeing. Join our team and be part of a dynamic organization that is committed to innovation and excellence in the HVAC industry.About usClimat Air Conditioning & Solar is a leading provider of HVAC solutions in South Australia. With over 50 years of experience, we are known for our exceptional customer service, technical expertise, and innovative approach to energy efficiency. Our mission is to help our clients achieve optimal indoor comfort while reducing their environmental impact.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?Do you have customer service experience?How many years'' experience do you have as a customer services representative?#J-18808-Ljbffr