We are seeking an experienced Senior IP Telephony Engineer to design, implement, maintain, and troubleshoot modern unified communications and telephony platforms across on-premises and cloud environments. This role requires deep expertise in Zoom Phone / Zoom Contact Center, Cisco Voice Gateways, and SIP-based VoIP solutions, along with strong skills in MDM administration (JAMF, Microsoft Intune) for endpoint security and compliance.Key ResponsibilitiesUnified Communications & Telephony DesignArchitect and deploy VoIP and Unified Communication solutions, including:Zoom Phone / Zoom Contact CenterCisco On-Prem IP PBX and SBC PlatformsDesign and optimize:Call flows, auto-attendants, hunt groups, queues, voicemail, IVR, and contact center routing.Collaborate with network teams to ensure:Bandwidth planningEnd-to-end voice quality assurance.Operations, Support & TroubleshootingAct as the primary escalation point for complex telephony and UC incidents.Monitor and maintain:SIP trunks, SBCs, and carrier interconnects.Zoom voice workloads (devices, policies, dial plans).Cisco IP PBX instances and voice gateways.Perform advanced troubleshooting using:SIP traces, logs, and monitoring tools.Execute MACD (Moves, Adds, Changes, Deletes) for users, numbers, call flows, and devices.Work directly with customers and internal stakeholders to:Gather requirements and translate them into technical designs and implementation plans.Recommend best practices for Zoom and overall UC strategy.Coordinate with carriers and vendors for:Incident resolution.Documentation & GovernanceCreate and maintain:High-Level Designs (HLDs)Low-Level Configurations (LLDs)Operational runbooks.Maintain accurate inventory of:NumbersLicensesServices.Administer JAMF for macOS device management and security compliance.Manage Microsoft Intune for Windows, macOS, iOS, and Android devices.Deploy software and patches across enterprise endpoints.Troubleshoot complex issues related to:Windows Group PolicySecurity patches.Ensure compliance and vulnerability remediation across global endpoints.#J-18808-Ljbffr
Job Title
Senior Network Engineer