Job Title

Home Loan Call Centre ConsultantAt Compare the Market Australia, you will be the first point of contact for customers who have recently completed a home loan comparison enquiry. These customers have already shown interest in exploring their options, and your role is to understand their needs and guide them through the next steps of the lending process.What You''ll DoContact customers and have solution-focused conversations to identify the right lending optionsBuild trust and support customers through the home loan journey, addressing questions and concernsUse Salesforce, Genesys, and lending platforms to manage leads and progress applicationsKeep accurate records of customer interactions and application detailsMeet and exceed KPIs across conversion, customer satisfaction, and call qualityParticipate in ongoing coaching and training to sharpen your skills and stay up to dateWhat You''ll Bring1+ year of experience in a call centre, outbound sales, or customer service role; experience in home lending or financial services is highly regardedStrong communication and active listening skills, with the ability to build trust and explain complex information clearlyA natural problem solver who can identify customer needs, handle objections, and offer tailored lending solutionsTech-savvy and detail-oriented, with experience using CRMs like Salesforce and confidently navigating multiple systemsMotivated by results, with a proven ability to thrive in a fast-paced, KPI-driven environmentA positive attitude, team mindset, and strong work ethic, with a genuine passion for delivering great customer outcomesIdeally, you''ll also bring knowledge of home loan products, lending structures, or experience with aggregator/comparison platforms, along with an understanding of responsible lending and compliance obligationsOur BenefitsA supportive and vibrant team with a fantastic company culture, including annual celebrations, family fun days, regular events and free coffee Mondays!Additional leave days, including a ''ME'' day (an additional day of leave to look after YOU) and ''Volunteer Day'' leaveExtensive training and ongoing development opportunitiesCompetitive base salary + incentivesReferral program where you can be rewarded for bringing in new team talentClear career progression pathways in a growing businessEmployee discounts on a range of insurances, as well as discounts with a broad range of providersAbout The CompanyWe''re a fast-growing FinTech reshaping how Australians compare and choose financial products. From insurance to energy and home loans, we make smart decisions simple.Apply NowAt Compare the Market we''re proud to be an Equal Opportunity Employer and we embrace diversity. This role is available to candidates with unlimited Australian working rights only. Compare the Market is committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto & General Holdings Group without your consent.Job DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Finance and Sales#J-18808-Ljbffr