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Join to apply for the Bell Services Captain role at Crown ResortsCrown Resorts is a great place to visit and it''s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you''ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.OverviewWe are currently seeking a Bell Services Captain in Crown Sydney. This role is a fast-paced, highly interactive and guest-focused leadership position that will see you supporting a large team of Bell Attendants and Doorpersons in the busy driveway area of the hotel. You will be the main connection between the Bell Services team and our guests, ensuring a smooth and safe flow of vehicles entering and exiting the driveway, as well as providing efficiency in the storing, delivery and pickup of guest luggage. You will work with the larger hotel team to deliver personalised service and an elevated experience to our guests and residents.ResponsibilitiesLead and coach a team of Bell Attendants and Doorpersons in a fast-paced environmentEnsure smooth and safe vehicle flow on the driveway and manage luggage storage, delivery and pickupCollaborate with the hotel team to provide personalised service and elevate guest experiencesQualificationsTo be considered for this role you must:Hold an unrestricted NSW driver''s license with a clean driving recordBe available to work a 24/7 rotating roster including days, nights, weekends and overnightsBe able to drive a variety of vehicles (manual and automatic)Have strong coaching, training, supporting and leadership skillsBe able to anticipate guests'' needs and promptly handle guest enquiriesDemonstrate strong multitasking, conflict resolution and negotiation abilitiesLearn and master parking systems and processesDevelop strong stakeholder relationships across internal and external areasUnderstanding of Opera Hotel Property Management Systems is advantageousWhat we offer youFull-time opportunity, based in Crown SydneyTailored uniform, laundered free for every shiftOpportunity to be part of a high performing team and a leader in the Bell Services teamChance to develop your skills and progress towards a career in leadershipComplimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)Opportunity to be part of Crown''s group-wide recognition and awards programActive participation in Crown''s community, diversity & inclusion committeesGenerous discounts across Crown hotels Australia wide, including restaurants and barsDiscounts with various corporate partners across insurance, health & wellbeing, fashion, banking & finance, technology and moreAdditional InformationWhat you can expect from us: On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome creativity, insights and experiences from people of diverse backgrounds and identities.#J-18808-Ljbffr