Job Title

MelbourneMore About This RoleReporting to the Customer Delivery Manager, this role is responsible for supervising all aspects of the dnata catering & retail customer delivery strategy, and all operations from the catering centre to the aircraft. You will assist in the optimisation and integration of an end-to-end catering delivery service.As a Customer Delivery SupervisorAV IATION SUPPORT BUSINESS OF THE YEAR 2025AUSTRALASIA''s AIRLINE CATERER OF THE YEAR 2025We are seeking a hands-on leader with experience in a similar role to join our Airport Team in Melbourne as a Customer Delivery Supervisor on a permanent full-time basis.ResponsibilitiesSupport the Manager, Customer Delivery Manager with running the departmentManage operational shifts from day to day, and in the absence of the ManagerSupervise Drivers team, ensuring best performance and standards of deliveryCoordinate day to day activities associated with labour activities and aircraft movements, to achieve accurate operational KPI''sDrive collaboration through systems and processes with internal and external customers to avert delays and ensuring service level agreements are metUndertake all possible actions to prevent delays and ensure compliance. Investigate delays to root cause level and implement corrective actions / make recommendationsSupport the Leading Hands and/or Allocators in managing daily operational variances and assist with the decision making in operational mattersSupport the management of team performance and provide effective development and coaching to ensure optimum levels of team and individual performanceEnsure staff compliance with relevant regulatory compliance such as Airside Driving Regulations, Food Safety, AQIS Customs regulations, etc.What do you need to be successful in the role?Proven leadership experience in a similar environmentExperience with customer service, inventory control, and management systemsDisplays business and industry acumen understandingPrevious success achieving KPI targets and adherence to security, safety, health, and environmental requirementsAbility to build constructive and effective working relationships in formal and informal networks with internal and external stakeholdersAbility to energize and align team members to a shared vision, inspiring a climate of high performanceDemonstrated ability to make decisions and act on initiativeProven adaptability to changing environmentsHolder of a clean HR or MR License with at least 3 years driving recordAs you will be working in the Aviation Services industry, you will be required to obtain a clear National Police CheckWhat is in it for you?Competitive Salary5 weeks Annual LeaveFree onsite parking available, daily staff meals and staff uniforms providedBe part of a close knit and dedicated team that are committed to excellenceDiscounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classesAbout UsWe are Australia''s largest and most admired inflight catering and retail partner. Specialising in inflight catering, retail and food manufacturing, our group of diverse brands enables us to deliver extensive service capabilities.Chosen by many of the world''s top airlines, we operate 16 facilities across 12 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.Parent company dnata part of the Emirates Group is one of the world''s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.Want to know more about dnata catering and our global businesses? Visit our Australian careers website and watch a short video here: this role sound perfect for you? If so, we want to hear from you!Click the link below and upload your resume to start on the journey of joining the dnata catering & retail family today.