Job Title

Chester Hill, New South Wales, Australia Aya Family Healthcare After Hours ClinicWe are seeking a passionate, highly capable and resultsdriven Office Manager to join our dynamic team in Aya Family Healthcare After Hours Clinic. As our Office Manager, you will be at the forefront of driving profitability and growth of Aya Family Healthcare After Hours Clinic. You will play a pivotal role in guiding a team of exceptional Nurses & Medical Receptionists and collaborate with the Doctors & Co. management team in supervising the clinic. If you have a passion for driving results and empowering teams, then we are excited to have you on board immediately!ResponsibilitiesLeadership & Management Healthcare Compliance & Regulations, knowledge of healthcare laws and accreditation requirements.Team Leadership Lead multidisciplinary teams, including doctors, nurses, and administrative staff.Crisis & Emergency Management Handle medical emergencies, staffing shortages, and operational disruptions effectively.Operational & Organisational Skills Patientcentered management: Ensure smooth patient flow, appointment scheduling, and highquality patient care; process optimisation: streamline workflows to reduce wait times and improve efficiency; resource allocation: Manage medical supplies, staffing, and facility maintenance efficiently.Communication & Interpersonal Skills Healthcare communication: Liaise between medical staff, patients, and external stakeholders; conflict resolution: address disputes among staff, handling patient complaints professionally; cultural sensitivity & compassion: understand diverse patient needs and maintain empathy in healthcare interactions.Financial & Business Management Budgeting & cost efficiency: Manage operational costs, insurance claims, and financial planning; revenue cycle management: Oversee billing, coding, and reimbursement processes; vendor & contract negotiation: Procure medical equipment and services at competitive rates; monthly targets and budgets ensuring clinic operation is consistent with the monthly target and budget.Health promotion and prevention Ensure clinic is optimising its health promotion and prevention strategies to improve outcomes for patients on a monthly basis, consistent with group management objectives.Technical & Analytical Skills Healthcare IT & EMR systems: Medicare items and billing software; datadriven decision making: Use patient and operational data to improve healthcare services and efficiency; quality & risk management: Implement protocols to reduce medical errors and enhance patient safety.Adaptability & ProblemSolving Regulatory changes & compliance: Keep up with evolving healthcare policies and adapt accordingly; crisis management: Respond to public health emergencies, pandemic preparedness, and facility issues; continuous improvement: Drive innovation in patient care, workflow efficiency, and staff performance.QualificationsExceptional leadership and motivational skills to inspire and empower nurses and medical receptionists to deliver exceptional performance in managing clinics.Excellent analytical skills with the ability to interpret data to inform strategic business decisions.Prior Office Manager experience of minimum 2 years.Prior experience in the medical & health field is highly preferred.A collaborative and solutionoriented mindset with a focus on continuous improvement.Excellent communication and negotiation skills with the ability to cultivate lasting relationships.An advocate for safety, compassion and active listening in the workplace.Prior experience in the use of relevant software (Pracsoft, Medical Director and Best Practice).Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refugee groups, Aboriginals, and Torres Strait Islanders, etc.Experience CPR/Triage training.Prior training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste, etc.About UsDoctors & Co. is a leading healthcare provider dedicated to delivering exceptional medical services across Australia. Our commitment to excellence, innovation, and patientcentered care sets us apart in the healthcare industry. We are a team of dedicated healthcare professionals who are committed to improving the lives of those we serve. Our organization believes in providing compassionate care that is tailored to the individual needs of each patient.Get in TouchIf you would like to know more about this role/clinic, please click on apply now or alternatively please send your CV to [email protected].#J-18808-Ljbffr