Job Title

OverviewEarly Settler is about stylish modern living - We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There''s no place like home and, no matter what your style, we''ve got something to make yours even more comfy and beautiful.Why Join UsHere at Early Settler, we are looking for people who share our innate passion for providing exceptional customer experience. We love what we do and we love to support each other to hit our goals. This is how we get the best of we with the best of me!To support our most important asset, YOU, we provide you with:Amazing team member discounts on our fabulous productsHolistic Wellbeing programs to support you to be your best selfCareer Development OpportunitiesFun, Supportive and collaborative team environmentRole DescriptionThe purpose of the After Sales Service Advocate is to resolve issues around fulfillment and product quality as well as handling inbound queries, ensuring customers are kept well informed and are provided the highest level of customer service.Reporting to the After Sales Service Team Leader, this position maintains proactive communication with customers through the fulfilment of orders and with any post-delivery issues. By supporting customers promptly and professionally, the role enables operational efficiency and reinforces Early Settler''s reputation for exceptional service.Success is measured by timely resolutions, effective communication, and consistently high customer satisfaction.What are we looking forStrong problem-solving skills with the ability to assess issues, identify root causes, and provide clear, practical solutions.Excellent verbal and written communication skills, with the ability to explain processes, outcomes and next steps clearly.Resilient and adaptable, able to remain focused and solution-oriented in a fast-paced, high-volume environment.Comfortable using technology, online tools, and MS Office.Organised and able to handle multiple customer enquiries at once.High attention to detail when processing sales and keeping records.Works well with others and adapts easily in a fast-paced online environment.Committed to delivering great customer experiences.Skills and ExperiencesWhat''s needed to succeed:1-2 years'' experience in a customer service environment, ideally within retail or e-commerce.Proven ability to manage customer enquiries and resolve issues effectively.Applicants must be an AU citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa.We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.#J-18808-Ljbffr