Job Title

Technical Product Specialist - Heavy Duty Automotive DiagnosticsJoin Australia''s Leading Heavy-Duty Diagnostic Tools SupplierLocation: Melbourne (office-based) or Regional Australia (remote considered)Salary: $110,000 - $140,000 + performance bonusExperience Required: 5+ years in automotive/heavy-duty vehiclesAbout the RoleAre you a hands-on automotive technician who loves solving technical challenges AND enjoys sharing your knowledge with others? Our client is looking for someone who can bridge the gap between complex diagnostic technology and the workshops that depend on it.In this role you''ll be the technical expert who actively and conscientiously supports their merchant branch network (Repco, NAPA, specialist tool stores, etc.) and their workshop customers by demonstrating products, troubleshooting issues, building relationships, and ensuring clients get maximum value from their investment in diagnostic tools and technical equipment, with a particular focus on heavy-duty truck diagnostic tools.Think of it as being a technical ambassador or evangelist: someone who genuinely understands the workshop floor, speaks the language of mechanics and technicians, and has the proactive attitude to reach out, educate, and support. This is NOT a sales role, but you will be supporting sales and representing the company and its products to help sales growth.What You''ll Be DoingTechnical Support (40%)Provide expert remote technical and product support to branches and end-user workshopsTroubleshoot diagnostic tool issues and guide users through technical challengesDeliver remote product demonstrations using tools like TeamViewerProactive Outreach & Relationship Building (40%)Proactively nurture relationships with branch representatives to ensure correct and relevant product knowledge to help them increase salesConduct product demos and training sessions for branch staff and workshop managersAct as a trusted technical resource and brand ambassador in the heavy-duty vehicle sectorBuild genuine connections with practical, no-nonsense workshop professionalsProjects & Development (20%)Attend 5-10 trade shows annually across Australia supporting our larger merchant customersContribute technical insights to marketing content and training materialsSupport product development feedback from real-world user experiencesWhat We''re Looking ForEssential Experience:Minimum 5 years handson experience in automotive repair, preferably heavyduty vehicles or trucksStrong technical background, ideally as a heavyduty mechanic, automotive technician, or autoelectricianPractical, realworld experience trumps formal qualifications (though certifications are valued)Proven ability to communicate technical concepts clearly to diverse audiencesThe Right Personality:Proactive and curious you don''t wait to be asked; you reach out and make things happen and aren''t afraid to pick up the phonePeopleoriented you genuinely enjoy helping others succeed and building relationshipsHandson attitude comfortable getting involved and taking initiative to get things doneAdaptable team player happy to wear multiple hats in a lean, dynamic businessLow ego, high impact you''re here to solve problems, not climb a corporate ladderWhat You''re NOT:A manager looking for your next step upA traditional salesperson focused on closing deals and moving onSomeone waiting for the phone to ringWhat''s On OfferCompensation & Benefits:Competitive base salary: $110,000 - $140,000 (based on experience)Strong performancebased bonus structureNo company car required (remote demos are the norm)Flexible work arrangements for regional candidatesCompany Culture:Small, established teamEveryone contributes and collaborates: no rigid hierarchiesGenuine opportunity to make an impact and shape the roleWork with cuttingedge diagnostic technology in a growing sectorWork Environment:Officebased for Melbourne metro candidatesRemote work available for regional/nonmetro candidates (hybrid not offered)Minimal travel: most demos conducted remotelyOccasional interstate travel for trade shows and key eventsAbout Our ClientOur client is a wellestablished Australian wholesale distributor of premium quality automotive and industrial tools, representing over 20 leading global brands. They specialise in automotive diagnostic tools (including heavyduty truck diagnostic tools), hand tools, air tools, engine and workshop equipment, tyre tools, lifting clamps, and safety tools. Their products are distributed through major networks including Repco and NAPA as well as specialist tool stores. They''re at an exciting growth phase and need someone who can strengthen their connection to the market whilst providing exceptional product and technical support.Their success isn''t built on hard selling: it''s built on genuine expertise, reliable support, and helping customers extract real value from their diagnostic equipment. If that resonates with you, we''d love to hear from you.How to ApplyPlease apply with your CV along with a cover letter to us explaining:Your relevant handson automotive experience (especially with heavyduty vehicles)Why this role appeals to youExamples of how you''ve proactively helped customers or colleagues solve technical problemsWe''re looking for someone who gets their hands dirty, thinks on their feet, and genuinely cares about helping workshops succeed. If that''s you, we want to hear from you.#J-18808-Ljbffr