Job Title

As an Optical Customer Service Consultant based at our Silverwater location, you will be the primary point of contact for customer enquiries via inbound and outbound calls and emails.You will provide knowledgeable support, technical guidance and product recommendations across a range of optical lens solutions, assisting customers with eye care-related queries and optical dispensing information.Why us?Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & PankUp to 50% off Oakley eyewear and apparel throughout the yearLocal and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassadorYour responsibilitiesRespond to customer enquiries via inbound and outbound calls and emails in a professional and timely mannerProvide expert guidance on optical lens solutions, dispensing, and eye carerelated queriesOffer tailored product recommendations to meet customer needs and enhance their optical experienceAccurately process orders, manage customer accounts, and update records in company systemsMaintain up-to-date knowledge of product ranges, promotions, and company offeringsAbout youyou Experience in the Optical industry2 years experience in customer service, ideally within a call centre environmentExcellent interpersonal and communication (both written and verbal) skillsStrong computer literacy, including navigating ordering systems and toolsPlease note this position can be based at any of our labs in Sydney, Melbourne, Brisbane, or Adelaide.Next StepsTo be considered for this opportunity, please click apply and send your resume today.Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxotticaWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world''s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica''s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.To be considered for this opportunity, please click apply and send your cover letter and resume today.As an inclusive, team-first company, our people are at the core of everything we do.We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.We work hard to create a safe and inclusive environment for all, and most importantly, we''re all about creating better experiences - for our customers and for each other.#J-18808-Ljbffr