Silverwater - friendly and supportive team environment$60-$65 k + superSomeone with an outgoing personality, attention to detail, and can multi-taskThe role is varied and includes:Customer Sales AdministrationProcess customer orders & ensure timely deliveries - Prepare all associated documentation: Order Acknowledgements, Picking Slips, Delivery Dockets and InvoicesAdd all orders to Planner (Internal Order Tracking & Order preparation system)Liaise with all customers regarding their order status, queries, discrepancies.Complete consistent sales procedures, processes & documentation (includes use of SalesForce (CRM) to record customer updates, tasks and cases).Complete key Sales Admin Procedures including weekly review for Incoming stock & stock ordering requirements (encompasses back order needs with Logistics).Liaise with Warehouse as required including meeting truck pickup schedulesResponsible for filing of S/Advices/Customer POs/Picking Slips.Receipt and initial processing of customer return requests. Creation of cases in Salesforce for relevant collaboration with Logistics, Sales Teams or Finance. Creation of NCRs where required.Daily /Weekly Sales Report Preparation and distributionPricing Support AdministrationMaintain Quotation Record systems: When required, assist Sales Execs with filing of all necessary documentation relating to Quotations in Sharepoint.On occasion add Opportunity to SalesForce, link Quotations to Opportunities.Liaise with Sales Executives when required.Sales SupportSupport Sales Executive Team to assist growth & expansion of sales. Liaise with Sales Execs. Re customer orders, any special customer requirements etc to determine order preparation & dispatch priority.Communicate with assigned Industrial & Medical customers each month to obtain their stock replenishment needs.Attend sales meetings with Industrial and Medical Sales Execs.Responsible for dispatch of samples, product information as required.Maintain sample dispatch records in Salesforce.Quality ControlPerform Quality Control prior to dispatch of all orders.Manage NCR (Non-Conformance Request) Procedures as part of our Quality Management systems.Ensure Lot No''s are recorded on P/Slips for specified stock eg Magnesium.General Office SupportAnswering incoming Calls and directing to relevant team members.Maintain upstairs Kitchenette.Maintain Stationery Cupboard for Team - advise Admin Mgr re stock required.Maintain P/Copy paper store & advise Admin Mgr when new stock is required.Apply to the ad or contact Jennifer Stewart [email protected]@frontline-manufacturing.com.auReference number: 216128Profession: Call Centre & Customer ServiceCustomer Service - Call CentreCompany: Frontline Manufacturing Sydney NorthDate posted: 15th Jan, 2026#J-18808-Ljbffr
Job Title
Customer Relationship Team Member