Job Title

Senior Passenger Assistant OverviewSenior Passenger Assistant Government of Western Australia BunburyDivision: TranswaPosition No: 32008Closing Date: 2026-01-28 5:00 PMLocation: BunburyJob Type: Permanent Full TimeSalary: REA Level 6, wages $1 per week (increasing to $1, from 1/02/26) plus Allowances, Aggregation, and 12% SuperannuationAbout the roleCome Aboard the Australind Make Every Journey Special! Do you love meeting new people and making their day a little brighter? The Public Transport Authority (PTA) is looking for a friendly, reliable, and customerfocused individual to join our team on the Australind train service. This is your chance to be the welcoming face that passengers remember providing assistance, comfort, and safety throughout their journey. You''ll help keep our facilities in top shape, sell tickets, and work closely with the crew to ensure everything runs smoothly. If you enjoy variety, thrive in a dynamic environment, and want a role where every day brings something new, we''d love to have you on board.Our ideal candidate is someone who genuinely cares about people and takes pride in delivering outstanding service. You''ll be confident in building rapport with passengers from all walks of life, calm under pressure, and ready to solve problems with a smile. Experience in hospitality or customer service is a big plus, especially if you''re comfortable with cash handling. You''ll need to be organised, adaptable, and happy to work both independently and as part of a team. Flexibility is key this role includes weekends and public holidays and you''ll need to meet medical and police clearance requirements.ResponsibilitiesAssist passengers throughout their journey, ensuring safety and comfort.Maintain facilities in a clean and welcoming condition.Sell tickets and handle cash transactions accurately.Collaborate closely with crew members to support smooth operations.Resolve passenger enquiries and complaints in a professional manner.QualificationsConsiderable understanding of contemporary customer service techniques and their application within a hospitality environment, including cash handling and stock management.Welldeveloped relationship management skills, including the ability to develop rapport with external stakeholders and resolve customer complaints.Sound numerical skills, including basic manual calculations.Planned and organisational skills, and the ability to work both autonomously and in a team environment.BenefitsOpportunities for personal development and career pathways.Health and wellbeing programmes, including access to a free 24/7 onsite gym.Subsidised corporate apparel and spectacles.Supportive team environment.Opportunity to join a social club offering savings and benefits all year round.How to ApplyApplicants are requested to provide the following:A comprehensive CV with two workrelated referees.A written application (a maximum of three pages) outlining your interest and addressing the selection criteria 1 to 4 as listed on the Job Description Form.Applicants are requested to apply online using the ''Apply for Job'' button at the top/bottom of the screen. Please note the closing date and time; no emailed, late, or proforma applications will be accepted. All applications must be submitted through the PTA website or the WA Government jobs portal. Applications received via other platforms will not be considered.Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPCs will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full comprehensive medical assessment.Equal Opportunity StatementThe PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people, and persons from culturally diverse backgrounds to apply.#J-18808-Ljbffr