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Join to apply for the Boutique Manager - Melbourne role at Grace Loves Lace.Get AI-powered advice on this job and more exclusive features.If you''re passionate about creating unforgettable experiences and excel at providing exceptional customer service, this role leading our talented team of Bridal Stylists in our Melbourne Flagship Boutique is for you!Unveil your talents in this exciting role and help bridestobe find their dream gowns, making their special day truly magical. Step into our world of romance, elegance, and style!Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and an expanding showroom network worldwide. We are seeking someone who has a passion for the bridal industry, customer service and can drive for sales! We look for talent committed to service excellence, who can build strong personal connections and act as brand ambassadors.Our Boutique Manager leads our highperforming stylist teams from the front by rolemodeling expected behaviours, styling brides daily alongside their team and ensuring the operational and sales performance of the showroom meets and exceeds expectations.Providing brides a unique experience is our ultimate goal and you will be highly skilled in multitasking to ensure that this experience is delivered by yourself and the team.Working a fulltime set roster of TuesdaySaturday with RDO''s Sunday & Monday.Required Experience & SkillsAt least 2 3 years of previous experience in retail management or leadership position in a related field is requiredPrevious experience in driving team sales KPI performance with a strong focus on customer serviceProven track record in achieving excellent sales results and exceeding KPIs individually and in a team to achieve targeted resultsExperience working in luxury fashion, the wedding or bridal industry is highly regardedDemonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their bestAbility to manage leave and roster management is essential to maintain showroom operational requirementsHigh level of business acumen and financial decision makingPrevious experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory teamAbility to prioritise, delegate and manage multiple tasks and projects at one timeProven experience in prioritising a busy workload whilst also delivering a supreme level of customer service.Impeccable presentation and written and verbal communication skillsThe ability to build and maintain strong relationships with our customers from the initial consultation to closing the saleThe ability to learn quickly and retain information regarding new and existing stylesHighest standard of attention to detailAbility to use technology to communicate with brides, process sales and engage in social media to promote brand/showroom recognition and engagement.Ability to manage, progress and resolve general showroom and housekeeping issuesOur peak times are the weekend so the successful candidate will be able to work consistent weekend daysIntermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an iPadStrong ability in managing appointment scheduling & completing data entry (experience in using NetSuite is advantageous)Benefits & RewardsThis is not your average retail space, our stunning showrooms offer a peaceful yet luxurious private setting to suit our appointmentonly personalised service experience!30%50% of product discounts for you, your direct family & friends!*Flare Benefits Platform with discounts across a range of AUS retailersSalary Packing/Novated Leasing Available for eligible employeesA generous monthly set commission and bonus planGlobal career development and progression opportunities as we continue to growCompany supported Employee Assistance ProgramWork with a passionate, and driven team that know how to work hard and have fun doing it!Work with brand that holds ethical and sustainable manufacturing at its coreContinued development support and learning opportunitiesAll candidates must have unlimited working rights in Australia and will be required to provide two recent and relevant referees.We thank you in advance for your interest in working with us but only those candidates selected for interview will be contacted.Grace Loves Lace has always been, and always will be, committed to provide an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers. We are committed to equal opportunity and recruitment decisions are based on merit and business needs. We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals.Seniority levelMidSenior levelEmployment typeFulltimeJob functionSales and Business DevelopmentIndustryApparel & FashionLocation: Melbourne, Victoria, Australia.#J-18808-Ljbffr