Job Title

As a Service Advisor at Katherine Toyota, you will be the key point of contact for our customers, ensuring their vehicle servicing experience is efficient and pleasant. In this full-time role, you will be responsible for managing the entire service process, from booking appointments to communicating with customers and overseeing the work carried out by our skilled technicians.What you''ll be doingGreet and liaise with customers, building strong relationships and understanding their needsSchedule and coordinate service appointments, managing the workshop''s workflowProvide customers with accurate estimates and explanations of required workFollow up with customers during and after service to ensure satisfactionMaintain detailed records of all service interactions and work performedCollaborate with the service team to ensure timely and high-quality service deliveryPromote additional services and parts to customers as appropriateWhat we''re looking forPrevious experience as a service advisor or in a similar customer-facing automotive roleStrong communication and interpersonal skills, with the ability to build rapport with customersExcellent problemsolving and critical thinking skills to identify and resolve customer issuesFamiliarity with automotive terminology and service proceduresProficient in using computerised service management systemsWhat we offerOngoing training and development opportunitiesA supportive and collaborative team environmentAbout usKatherine Toyota is a leading automotive retailer in the Northern Territory, with a reputation for providing highquality vehicles and unparalleled customer service. As a familyowned business, we pride ourselves on our commitment to the local community and our passionate team of automotive professionals.If you''re ready to join a dynamic and growing company, where you can make a real impact, apply now for this exciting Service Advisor role.#J-18808-Ljbffr