Job Title

We are seeking a detail-driven and proactive Customer Service professional to join our team in a newly created role. This position plays a critical role in supporting customer relationships, managing orders and forecasts, and acting as the central coordination point between customers, operations, and internal stakeholders.About ProbiotecProbiotec is a leading provider of contract manufacturing and packing services in the pharmaceutical and associated sectors, providing best-in-class solutions to a diverse range of clients. Since beginning operations in 1997, Probiotec has quickly emerged as a leading manufacturer and packer of a diverse, high-quality range of prescription (''Rx'') and over-the-counter (''OTC'') pharmaceuticals, complementary medicines and consumer health products.The business is also one of Australia''s largest packing companies, offering a multitude of packing services including primary, secondary & co-packing capabilities as an end-to-end manufacturing and packing partner. With multiple sites across Australia including Probiotec Multipack, LJM and Probiotec Pharma, the group is responsible for employing over 1000 employees nationwide. As a leader in Australian manufacturing and packing services, Probiotec provides innovative healthcare products that improve the lives and well-being of our customers.Key ResponsibilitiesReporting to the Procurement & Project Manager, this role will be responsible for:Entering and managing customer orders accurately and in a timely mannerManaging orders and coordinating bulk deliveriesPreparing and maintaining customer open order reportsManaging customer forecasts and ensuring alignment with production and supply planningUpdating and maintaining packaging purchase order (PO) sheetsMaintaining accurate customer lists and master dataManaging QA hold reports, including follow-up and invoicing where applicableResponding to customer push-out and pull-forward requests, coordinating internally to confirm feasibilityAttending and supporting customer meetings, including preparation of data and follow-up actionsActing as the main point of contact for customers, ensuring clear, professional, and timely communicationManaging obsoletion requests and change control processes in line with internal proceduresUpdating customer and site pricing as required, ensuring accuracy and appropriate approvalsManaging stock, including preparation of monthly stock on hand (SOH) reportsAbout YouTo be successful in this role, you will bring:Strong attention to detail and high levels of accuracyThe ability to manage multiple priorities and deadlines in a fast-paced environmentConfident communication skills and a professional approach when dealing with customersStrong coordination skills and the ability to work effectively with internal stakeholders across operations#J-18808-Ljbffr