Job Title

OverviewJoin to apply for the Turnaround Manager role at Jetstar Airways.Jetstar operates around 3,000 flights weekly to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific, with a fleet of more than 80 aircraft including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. We enable more people to take off to more places, more often.Location: Melbourne, Victoria, AustraliaThe OpportunityThe Turnaround Manager plays a pivotal role within the Melbourne Airport leadership team, ensuring the safe, compliant, and efficient delivery of scheduled operations. In this role, you''ll oversee the airport''s operational performance, support day-to-day activities, and lead by example to maintain our high standards of customer service. Your leadership will be key to ensuring smooth operations and a consistently exceptional experience for our passengers and stakeholders.This role provides oversight and management of our daily operational performance and driving the Precision Timing Schedule (PTS) across our frontline airport operations for both front of house (FOH) and Back of House (BOH).The Core Responsibilities Of This Role Will BeProactively identify and manage operational issues, mitigating any impacts to our customers and operationsCoordinate aircraft movements in collaboration with the JOCC, Jetstar Engineering, Airport authorities, the ground services providers, and other stakeholdersOperational oversight of ground service providersPlanning, developing and implementing projects related to aircraft turnaround services to deliver tactical, operational and strategic improvement initiativesSupporting the management of domestic and international operational performanceConsistency in achieving KPI''s relating to safety, on-time performance, customer satisfaction and financial deliverablesSupporting the airport''s customer service delivery to ensure it is in line with the company''s brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt managementCoordinate operational turnaround requirements ensuring activities occur in line within our Precision Timing ScheduleBuilding strong, professional relationships with our airport leaders, stakeholders and suppliers, ensuring day to day customer service standards and on time performance is successfulLead and maintain a skilled and enthusiastic workforce in line with business volume and targetsContinuously developing and on-shift performance management of all relevant team membersFostering an enhanced awareness with all team members for OH&S, aviation safety and security policiesTo be considered, key skills will includeStrong frontline experience with a well-developed knowledge of airport operationsExposure to front-line team managementStrong customer service orientation with emphasis on service excellence and on time performanceStrong coordination background and experience in managing conflicting and dynamic prioritiesAbility to manage conflicting priorities while maintaining a strong service cultureThe ability to drive results for quality outcomes in a timely mannerExposure to managing and understanding teams in a shift/rostered work environmentA collaborative approach with the ability to engage and influence relevant stakeholdersProven influencing skills in driving customer service and operational initiativesStrong business awareness and the ability to understand and communicate corporate initiatives and strategies across the teamA natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at JetstarOur CultureJetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you''ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You''ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.Our BenefitsTeam members have access to heavily discounted fares to destinations all over the world not only for team members, but for their travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Inclusion and DiversityJetstar is an equal opportunity employer, and by coming to work for us you''ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander peoples, and people of all backgrounds to apply. If you have any support or accessibility requirements, please advise us at time of application.Applications close: Sunday 14 September, 2025Seniority levelAssociateEmployment typeFull-timeJob functionGeneral BusinessIndustriesAirlines and Aviation#J-18808-Ljbffr