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Whizdom Pyrmont, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Success Leader role at WhizdomWhizdom Pyrmont, New South Wales, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Leader role at WhizdomThis range is provided by Whizdom. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$150.00/hr - A$180.00/hrDirect message the job poster from WhizdomRecruitment Consultant | ICT & Business Support Services | Security Cleared Specialist.Customer Success Operations LeaderAbout our client:Our client is a leading SAAS company, working across various industries to deliver leading mobile technology platforms and solutions which are transforming the way people, vehicles, and things move through the world.About the Role:This 12-month contract role is responsible for driving retention and growth across the APAC Investment segment, managing a portfolio of approximately U$10M ARR and 4,200 customers.You''ll lead the Customer Success Operations Centre, ensuring operational excellence, customer satisfaction, and fulfillment of key journey outcomes. The role involves coaching a high-performing team, monitoring customer health, and collaborating cross-functionally to resolve issues and improve processes.You''ll also identify opportunities to expand product adoption, oversee digital campaigns, and advocate for enhancements to the customer experience. Strategic leadership, stakeholder engagement, and continuous improvement are central to success in this position.Key Responsibilities:Overall accountability for retention & growth of the APAC investment segment portfolio (Approx U$10M ARR/ 4.2K Customers), customer experience and fulfillment of defined operational tasks on behalf of Customer Success Managers through the Customer Success Operations CoE.Coach and lead the Customer Success Operations Centre functions on a day-to-day basis, monitoring performance through established/establishing dashboards and reports.Protect and grow revenue from the Investment segment customer base, with overall accountability for fulfillment of defined segment journey outcomes, leveraging the Customer Success Operations Centre of Excellence (CoE) to fulfill tasks and workflows.Monitor customer health, ensuring you are aware of any areas of concerns for your client base and work with internal teams to rectify any issues.Identify and develop opportunities to expand the client''s use of products and services and deepen our relationship, establishing and overseeing digital and outbound campaigns through the CSOS Campaign team, monitoring success rates.Define and govern escalation workflows, customer complaints and concerns, seeking to improve all aspects of the customer experience with the company. Lead collaboration with GCS Ops &Enablement, Billing, Sales and other key stakeholders, escalating where needed, to ensure customer satisfactionServe as an advocate for overall customer experience, proposing and lobbying for improved solutions, process workflows and automation opportunities.Grow adoption of available digital services through partnerships with marketing, outreach campaigns & participation in digital services programs.Lead ad-hoc project outcomes as defined by your manager.Identify business process improvements, knowledge sharing opportunities and coach peers in your areas of Subject Matter Expertise to achieve overall business success.What''s on Offer?12-month contractHow to Apply:Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.Call George Wright on 0480 011 549 or email [email protected] for any further information.Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation Technology and SalesIndustriesTelecommunicationsReferrals increase your chances of interviewing at Whizdom by 2xGet notified about new Customer Success Specialist jobs in Pyrmont, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 20 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoCustomer Success Specialist - Entry LevelSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoCustomer Support (Superannuation) SpecialistSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoCustomer Support (Superannuation) SpecialistSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 days agoCustomer Success Manager - Public SectorSydney, New South Wales, Australia 2 weeks agoCustomer Success, Associate Manager - Global Delivery PartnershipsSydney, New South Wales, Australia 4 days agoCustomer Success Account Management - SydneySydney, New South Wales, Australia 12 hours agoMillers Point, New South Wales, Australia 1 week agoCustomer Success Specialist - Performance MarketingSydney, New South Wales, Australia A$118,000.00-A$128,000.00 4 days agoMillers Point, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoCustomer Support (Superannuation) Specialist @ SpaceshipSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoManager, Customer Success (Scale/Low Touch)Sydney, New South Wales, Australia 22 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoWe''re unlocking community knowledge in a new way. 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