Job Title

Established in Australia in 2010, Lovisa has rapidly grown to become one of the world''s leading fastfashion jewellery retailers, with over 1000 stores across 50 markets. As a trenddriven brand, we cater to everyone, delivering over 150 new styles to our stores each week. Join a dynamic, highgrowth international retailer proudly listed on the ASX.Your OpportunityResponsible for delivering reliable technical support and ensuring the stability, security, and performance of Enterprise Applications across Lovisa and Jewells, including stores, support centres, and distribution centres. This role focuses on maintaining system integrity, supporting daily operations, and collaborating with crossfunctional teams to resolve issues and drive continuous improvement. Requires strong troubleshooting skills, a proactive approach, and occasional afterhours support across multiple time zones.Deliver highstandard IT support to Lovisa and Jewells stores, support centres, and distribution centres, in line with global IT policies.Provide Level 3 support and act as an escalation point for Level 1 and 2 teams to resolve technical issues, requests, and incidents.Manage IT security concerns and liaise with suppliers to ensure priority service and system integrity.Collaborate with internal teams (Business Systems, Data/Reporting, Projects, Developers) to support databases and IT services.Contribute to continuous improvement initiatives, manage IT assets, participate in afterhours support, and undertake special projects as required.We Are Looking For The Below Skillset And ExperienceDegree in IT, Computer Science, or a related field, with excellent communication and interpersonal skills.Experience supporting enterprise applications, managing cloud environments (AWS/Azure), and maintaining system performance, security, and configurations.Skilled in documentation, automation (PowerShell), and collaborating across projects, development, and infrastructure teams.Strong problemsolving abilities, including rootcause analysis and performance optimization.Desirable: experience with POS systems, .NET/SQL/Power BI, automation of deployments/tests, and containerization.Our Benefits And PerksEnjoy these perks when you join Lovisa!Join a global business offering endless career opportunitiesSupportive diverse and inclusive team environmentStrong culture we truly harness our 10+1 culture commitmentsPaid Birthday LeaveGenerous 50% discount off Lovisa productsFree gym membershipAttractive Referral Rewards Incentive ProgramModern HQ with a fully stocked kitchen on Glenferrie RoadPersonal Development & Succession PlansAbout LovisaWith continued global expansion, there''s never been a more exciting time to join Lovisa. We are a team of passionate, dedicated, and driven individuals who excel in a fastpaced, dynamic environment. From trendspotting to delivering exceptional customer service, we live by our core belief: "It''s about the customer, always."Apply today to start your Lovisa journey and a Talent Team Member will be in contact.#J-18808-Ljbffr