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Add expected salary to your profile for insightsAs the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We''re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia''s largest general insurers.Join us and be part of a passionate team dedicated to making boating enjoyable and worryfree for everyone.What if you could put the customer at the heart of everything you do?We are currently seeking an energetic and passionate individual to join our National team as a Claims Consultant. Working in a team of Claims Specialists, you will be part of a supportive team pursuing excellence in customer service.As a Club Marine Claims Consultant you''ll be there to assist our customers when they need us most. You will demonstrate strong problemsolving skills and strive to meet our customers'' expectations by ensuring a professional and courteous experience is delivered to every customer.About the roleProcessing all incoming insurance claims in accordance with legislative requirementsProvide timely and effective responses to customer enquiriesDevelop customer relationships, understand customer requirements, and deliver a positive trusted customer experienceDeliver consistent and appropriate high level of customer service at all touch pointsAbout youDemonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer baseTechnical knowledge of relevant lines of insurance and associated legislationExcellent verbal and written communication skillsProactive approaches to problem solving with strong decisionmaking capabilitiesAbility to recognise, avert, manage, and upscale conflictsHigh attention to detail by completing tasks with thoroughness and accuracyAbility to plan and prioritise effectively, organise tasks and manage competing resources and demandsGeneral knowledge of Boats will be highly regardedA passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscapeBenefits and perksInclusive Culture: Join a supportive, openminded team focused on customer outcomes, bringing your authentic self to work every day!Flexible WorkLife Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Wellbeing Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Programown a piece of your employer!About our cultureAt Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We''re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.Join us. Let''s care for tomorrow. www.allianz.com.au/careers#J-18808-Ljbffr