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Elevate Your Career with Epic IT: Where Innovation Meets OpportunityAt Epic IT, we''re more than just an Managed Service Provider we''re a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we''ve been transforming IT landscape''s by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in 2013, 2018 & 2024; we''ve consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you''re not just taking a job you''re embarking on a career journey with a company that''s passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.Looking to be part of a forward-thinking team that''s reshaping IT solutions? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.About the RoleAs a Level 1 - Service Technician at Epic IT, you''ll be the friendly, reliable face our clients look forward to seeing each week.This is a dynamic, client-facing role where youll regularly visit customer sites to conduct floor sweeps, check in on outstanding issues, and proactively identify small problems before they become big ones. Youll also jump into a mix of Level 1 and Level 2 technical tasks primarily directly from phone calls or assigned tickets from the dispatch team from triaging tickets and resolving end-user issues, to escalating where needed and seeing problems through to resolution.Strong, clear communication is key youll act as both a trusted technician and a relationship builder, ensuring clients feel heard, supported, and confident in our service delivery.Required Qualifications & SkillsAt least 1 year+ MSP/IT support experience12 to 24 months experiencein Microsoft Office 365 and Azure technologies, particularly relevant experience with on-premiseto cloud migration works12 to 24 months experiencein providing server support in Windows ServerDomain Environments, in particular with on-prem / cloud AD functionality12 to 24 months of service desk support roles looking after Microsoft based solutionsMinimum TAFE Certificate IV or Undergraduate Degree (Preferably IT or Business)University Degree in relating fields preferable (Example: Bachelor of Computer Science or Bachelor of Computing / Networking)A start to Microsoft or other Industry Certifications, such as Microsoft Certification inServer or Office 365Natural client facing communication skills, with anability to consult with clients on short andlong term solutionsExcellent time management and task prioritisation skillsTeam / Service leadership qualities for future progressionOnsite Work ExperienceOwn a car and have an up to date Australian driving licenseProvide Level 1 IT support as part of the service delivery teamRespond to and resolve technical issues via phone, email, and remote toolsAttend client sites across Perth as required for hands-on troubleshooting and supportEfficiently handle service outages and escalated incidents with urgency and professionalismWork closely with the Perth-based team to deliver consistent support across time zonesMaintain clear, professional communication with clients and internal teamsAccurately document work completed and contribute to knowledge base articlesAssist with the setup, configuration, and maintenance of client systemsEnsure SLA compliance and high levels of customer satisfactionPreferred Qualifications & SkillsMicrosoft CSP / NCE licensing experienceCCNA, MCSAMCSE, or other higher level industry certificationExperience with ConnectWise Manage (PSA), Ninja RMMVEEAM,ShadowProtect, or other server based imaging backup solutionsBenefits and PerksFantastic renumeration package with opportunity to progress salary and earn more.Break-out career opportunity to be on the front lines of cyber security, cloud and ICT infrastructure delivering and designing quality solutions to quality customers.The opportunity to be responsible for clients and their systems, and be an active decision maker in their ICT direction.Abundance of support and opportunity for personal development and progression though company funded study schedules, exams plus mentoring.Ongoing development through study and certification opportunities, including Microsoft Certs and well many more well known industry certifications.Work from home opportunities and schedules.Be part of a talented Service Delivery Team along with other passionate, fun and motivated team members to help you develop further and grow. #J-18808-Ljbffr