Job Title

TSI Group, Brisbane City, Queensland, Australia Customer Service/Finance Officer TSI Group Brisbane City, Queensland, Australia This range is provided by TSI Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range Department: Operations + Finance Reports to: General Manager + Finance Manager Position Purpose The Customer Service Officer ensures high levels of customer service delivery with accurate communication to both internal teams and external customers in a timely and efficient manner. The Officer shall ensure the accuracy of data entry into the ERP system, maintain and update system changes according to production plans, customer requirements and local Standard Operating Procedures (SOPs). Principal Accountabilities Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority. Respond to incoming calls and emails, directing them to the appropriate internal contacts. Receive, verify, and process purchase orders in line with regulatory and company standards. Be the voice of the customer follow up internally and keep customers informed. Confirm product availability, pricing, lead times, and delivery requirements with accuracy. Maintain up-to-date customer records in the ERP system including contact details and order history. Ensure the Master Customer Report is maintained with up-to-date information from PO trackers and ERP reports to ensure data accuracy and transparency for the business. Maintain Customer Report contacts in the Master report. Provide regular open order reports to customers. Ensure all ETA changes are communicated to the customer in a timely manner. Measured by Customer complaints Finance Officer (3-4 days per week) Position Purpose The Finance Officer is responsible for the daytoday processing, recording, and reconciliation of financial transactions related to accounts payable (AP) and accounts receivable (AR). This role ensures the accuracy, timeliness, and completeness of supplier invoices, customer billings, and receipts, supporting the companys financial integrity. Principal Accountabilities Accounts Payable (AP) Process supplier invoices, credit notes, and staff expense claims in accordance with company policies and approval matrices. Ensure proper coding, matching, and verification of invoices to purchase orders and goods receipt notes. Prepare payment runs (weekly) and ensure payments are made on time and accurately. Reconcile supplier statements and resolve discrepancies promptly. Ensure compliance with tax and regulatory requirements (e.g., GST). Assist in managing supplier onboarding and maintaining accurate vendor master data. Accounts Receivable (AR) & Billing Generate customer invoices accurately and in a timely manner. Monitor customer accounts, follow up on overdue invoices, and manage collection activities professionally. Record and allocate customer payments and credit notes correctly. Liaise with commercial and operations teams to resolve billing or payment disputes. Ensure revenue recognition aligns with company policy and accounting standards. Month-End Assist with monthend closing, including reconciliations of AP, AR, and related general ledger accounts. Support internal and external audits by preparing schedules and documentation. Compliance Ensure adherence to internal control procedures and company financial policies. Maintain accurate and organized financial records for audit and compliance purposes. Qualifications and Experience Minimum 3 years experience in a customerfacing and/or 1+ years experience in a finance role within a regulated healthcare or manufacturing environment. Certificate and/or Degree in Accounting, Finance, Business, or a related discipline. Demonstrated experience using ERP systems (SAP S/4HANA preferred) for order management, billing, accounts payable, and receivable processes. Proficiency in Microsoft Office applications, particularly Excel. Working knowledge of accounting principles, GST, financial controls, and basic reconciliation processes. Understanding of GMP principles and relevant regulations applicable to Therapeutic Goods, Foods, and Veterinary products. Demonstrated ability to communicate clearly and professionally (both written and verbal) with internal stakeholders, suppliers, and customers at all levels. Proven experience balancing multiple priorities and managing workloads effectively in a fastpaced, highly regulated environment. Evidence of prior experience in customer service, order processing, or finance administration roles. Skills and Competencies Communication & Interpersonal Skills: Strong written and verbal communication, with the ability to build positive working relationships across departments and with external partners. Analytical & ProblemSolving: Ability to investigate issues, identify root causes, and provide practical solutions in a timely manner. Attention to Detail & Accuracy: Ensures precision in processing financial transactions, customer orders, and documentation. Time Management & Organization: Demonstrated ability to prioritize and coordinate multiple tasks aligned to dynamic schedules and business deadlines. Technical Proficiency: Skilled in ERP systems (SAP preferred), Excel, and data management tools to support finance and customer service activities. Compliance Awareness: Familiar with quality and financial compliance requirements in a GMPregulated manufacturing environment. Teamwork & Collaboration: Works cooperatively within a small, crossfunctional team, demonstrating flexibility and accountability. Continuous Improvement: Committed to identifying opportunities to improve efficiency and accuracy in customer and finance processes. Personal Attributes Positive, punctual, and professional attitude. Responsible and selfmotivated with a strong sense of ownership. Demonstrates a Can Do, Will Do and Right First Time, Every Time mindset. Able to perform effectively in a dynamic, multicultural, and teamoriented environment. Seniority level: Associate Employment type: Contract Referrals increase your chances of interviewing at TSI Group by 2x. #J-18808-Ljbffr