Job Title

Receptionist/Administrator - Campbelltown OfficeThe Receptionist & Administrative Assistant is a vital frontline role, responsible for providing exceptional telephone and front-desk service to clients, families, and team members. This position requires a proactive, organized, and compassionate individual who can efficiently manage multiple administrative tasks in a fast-paced environment, ensuring smooth daily operations.Key Responsibilities1. Client & Stakeholder Communication (Primary Duty)Serve as the first point of contact for all incoming phone calls, emails, and walk-in visitors, providing a warm, professional, and helpful experience.Accurately take and record detailed messages, ensuring they are promptly directed to the appropriate care coordinator, manager, or team member.Make outgoing calls to clients to confirm appointments, gather feedback, or provide basic updates as directed.2. Administrative & Clerical SupportProvide general administrative support to the care coordination and management teams.Assist with filing, photocopying, scanning, and data entry to maintain organized physical and digital client records.Lodge documents and forms online via relevant portals (e.g., NDIS provider portal, client management systems) following strict confidentiality protocols.3. Vendor and Provider CoordinationLiaise with associated providers and vendors (e.g., medical equipment suppliers, therapists) to request service quotes in a timely manner.Track quotation requests and follow up as needed to ensure deadlines are met.Maintain a database of key vendor contacts and service agreements.4. Sales and Appointment SupportSchedule and coordinate appointments for the sales team with prospective clients and their families.Manage the sales teams calendar, send appointment confirmations, and prepare introductory information packets for meetings.Log lead information from inquiries into the companys CRM or client management system.Qualifications and ExperienceProven experience in a receptionist, administrative assistant, or customer service role.Exceptional verbal and written communication skills, with a clear and friendly phone manner.Strong organizational and time-management skills, with a keen attention to detail.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software quickly (e.g., client management systems, CRM platforms).Ability to handle sensitive and confidential information with discretion and integrity.A compassionate and empathetic nature, with an understanding of the in-home care environment being a strong advantage.What We OfferA supportive and rewarding team environment.Part-time schedule with potential for consistent hours.Training and development opportunities in the healthcare administration sector.What We OfferWhy Join Right at Home Macarthur Penrith?We are a leading home care provider dedicated to deliveringholistic, high-quality care. Youll be part of a team that valuesdignity, respect, and compassion and youll be empowered to make a genuine difference in the lives of our clients. #J-18808-Ljbffr