Job Title

Experiences Design Consultant Location: Perth, Western Australia, Australia Work arrangement: Hybrid Employment type: Regular, Professional. Responsibilities Join a high performing product squad and be responsible for the User across all stages of the operating model and organisational design of the new service, ultimately ensuring there is no bias in end user experience. Conduct research across the various forms including review of reports, previous experiments undertaken by various experts in the sectorto come to a point of view around what we know, where there may be bias and where we still have questions. Leverage IBM Subject Matter Experts knowledge and thought leadership to appreciate domain expertise. Apply your systems and process thinking and HCD skills. Provide research results to product team. At time, provide deliverables, reports, presentations, and/or videos to document and bring to life insights in an engaging and inspiring way. Oversee the service design process to ensure the squad adheres to the research findings and help remove bias in design. Work within cross-capability teams of researchers, UI designers, Product Engineers, Product Managers and SMEs to create and manage a products lifecycle. Participate in the IBM Design Chapter. Find novel ways to build a sustainable culture of design and design thinking at IBM. Required education Bachelors Degree Required technical and professional expertise As a Service or Experience Designer, planning, conducting and mapping the current state of various platforms including the workflows, tasks, and the customer and employee needs ideally in a startup environment or other comparable exposure. Be the custodian of the customer and employee experience ensuring that work stays anchored in the customer problem and customer success metrics are always embedded in solution design. Gathering and evaluating user requirements, in collaboration with product managers and engineers to deliver intuitive and humancentred solutions. Ability to design and conduct user testing and concept validation i.e. identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users. Preferred technical and professional experience Experience planning and conducting both quantitative and qualitative user research at all stages of product development. Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights for clients to help them understand how to achieve their business goals and objectives. Articulate pain points, opportunities and uncover insights that can be mapped back to business value. Illustrate your ideas using storyboards, process flows, service blueprints, customer journey maps and sitemaps. Expert in Figma, Miro/Mural, Adobe, Microsoft and other creation tools. IBM is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr