Join to apply for the IT Support Analyst role at Canadian Solar Inc. At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we''ve been an industry frontrunner since 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar''s subsidiarieseStorage, Recurrent Energy, MSS and CSI Solar Co.we invest in our employees'' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of worklife balance and provide various flexible work options to support our employees'' wellbeing. Join our team to Make the Difference by creating a lasting positive impact on the world and the communities where we operate. About the Position As an IT Support Analyst at Canadian Solar, you are the frontline technical expert for our entire workforce. This pivotal role delivers highquality, responsive support for all employees across regional and remote offices, global manufacturing plants, and field operations. Working collaboratively with the IT team, you will ensure the seamless operation and maximum uptime of all corporate devices and workplace technologies used by the organization. Key Responsibilities Technical Support & Troubleshooting Provide direct technical support for a wide range of enduser and enterprise assets, including desktops, laptops, mobile devices, peripherals, printers, scanners, and local servers. Actively troubleshoot, diagnose, and facilitate the resolution of complex issues spanning hardware, software, and network connectivity organization wide. Own, monitor, and resolve user requests and issues through the helpdesk ticketing system, ensuring accurate documentation and adherence to service level agreements. Identify and communicate critical technical issues promptly, reporting status, impact, and resolution progress to end users and key stakeholders, including management and other IT teams. User & System Administration Administer user access and permissions in critical platforms, including Active Directory, Office 365, and Mobile Device Management (MDM) solutions, ensuring strict adherence to access control policies. Asset & Inventory Management Manage the entire lifecycle of corporate IT assets across multisite offices and global manufacturing plants, from deployment to decommissioning. Maintain accurate inventory records and monitor resources to ensure continuous availability of essential hardware and software for the workforce. Documentation & Knowledge Management Develop and maintain a comprehensive IT knowledge base for common technical issues, standard operating procedures (SOPs), and selfservice guides. Skills Core Professional Skills Maintain a customercentric focus by prioritizing enduser needs and satisfaction, delivering support with professionalism, patience, and empathy while clearly communicating throughout the resolution process. Effectively translate complex technical concepts into clear, nontechnical language for all users, both verbally and in documentation. Utilize methodical and analytical thinking to diagnose root cause of issues and implement effective, lasting solutions. Demonstrate excellent time management and organizational skills to efficiently prioritize tasks and manage multiple concurrent support requests. Required Qualifications Postsecondary education in Information Technology or a closely related field. Experience troubleshooting a wide range of business applications, including locally installed software and cloudbased SaaS platforms such as Microsoft365. Experience with performance monitoring technologies and diagnostic tools used for system health and troubleshooting. Basic understanding of Microsoft Teams, Windows 10 & 11, Office suite, Microsoft Defender, and Intune. General knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN). Ability to provide technical assistance for virtual and inperson conferences. Willingness to support users across multiple countries and adapt to diverse needs. Preferred Qualifications KnowledgeCentered Service (KCS) Certification. KepnerTrego (KT) Certification. Seniority level Entry level Employment type Fulltime Job function Information Technology Industries Renewable Energy, Semiconductor Manufacturing Location: Sydney, New South Wales, Australia Referrals increase your chances of interviewing at Canadian Solar Inc. by 2x. #J-18808-Ljbffr
Job Title
IT Support Analyst