Job Title

Business Systems Analyst Helping Hand Aged Care Join to apply for the Business Systems Analyst role at Helping Hand Aged Care and shape both our future and yours. Overview We are a leading provider of aged care services in South Australia, operating since 1953. Our mission is to grow and improve our services while maintaining the dedication, stability, and strength that have defined us for decades. As Business Systems Analyst, you will bridge business requirements with effective technology solutions, translating needs into functional specifications that address complex challenges and ensure optimized processes, aligned technology, and seamless system integration across the organization. Responsibilities Collaborate in the design, development and implementation of technology solutions to resolve complex business problems. Provide support to users of HHACs business systems, including issue resolution and system upgrade and development activities. Network with other organizations locally and nationally to understand industry issues and solutions being implemented. Build strong relationships with stakeholders and apply both traditional and agile methodologies to deliver innovative, highquality outcomes. What You''ll Bring An Entry Certificate in Business Analysis (ECBA) or willingness to obtain one, recognised by the International Institute of Business Analysis. Previous experience in a similar role, with strong understanding of management reporting, data integrity, and customer relationship management. Proven experience in delivering highquality user support, including investigating new and recurring issues through a structured problemresolution process and maintaining strong stakeholder relationships. Experience in business process improvement, with knowledge of key principles and tools, and a demonstrated ability to map and document processes. Previous experience building stakeholder relationships in a mediumsized organization, focused on customer service management principles. Skilled in using Microsoft Word, Excel, and Project, with a keen interest in leveraging technology to enhance business outcomes. Current South Australian drivers licence. Valid NDIS worker screening clearance or willingness to obtain one. Youll stand out from the crowd if you have: Relevant tertiary qualifications in Information Technology, Business Analysis, Change Management, and/or Health Care. Qualifications or experience in Finance and/or Human Resources. Prior experience in the NotforProfit sector. Experience working with Power BI and SQL Server Reporting Services (SSRS). Benefits Warm, friendly team that genuinely cares about your wellbeing. Salary packaging up to $15,899 per year. Additional $2,650 taxfree per year with our Meal and Entertainment Card. Discounted private health insurance and access to an Employee Assistance Program. Fitness Passport Program with discounted gym memberships for you and your family. Access to an Employee Assistance Program (EAP). How to Apply We will review applications as they are submitted and conduct interviews accordingly. Apply online today or contact our recruitment team at [email protected]. Equal Opportunity Employer All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will attend an induction session before commencing work. Helping Hand welcomes and respects the diversity of our clients, staff, and volunteers. Regardless of culture, religion, spirituality, age, gender, sexuality, disability, socioeconomic background or personal experience, our people are included and respected. Helping Hand strongly recommends that all employees receive COVID19 and flu vaccinations, as we work in a highrisk setting and are in contact with vulnerable people. Location Stirling, South Australia, Australia #J-18808-Ljbffr